Dawn B Jones Email and Phone Number

 Devised a governance framework, successfully navigating regulatory approval with Healthcare Inspectorate Wales. Responsible for overseeing various aspects of the healthcare operations, from regulatory compliance and quality improvement initiatives to leadership.

 Actively shaped the charity's strategic direction, policy formulation, and performance evaluation to optimise administrative and financial governance. Contributed to both the Health & Safety Committee and the Governance Committee. Instrumental in establishing Wales' first detox facility at Brynawel, enhancing rehabilitation services.

 Oversaw critical governance protocols, ensuring the Board's integrity and compliance with equality and diversity standards. Directed executive and board member appointments, performance assessments, and remuneration, aligning with industry best practices. Evaluated Chief Executive performance to maintain and enhance organisational standards. Led board recruitment, championing succession planning and strategic renewal for robust governance. Initiated an annual board performance review system, fine-tuning service conditions to drive excellence. Fostered strong stakeholder relationships and spearheaded key fundraising initiatives, including refinancing and investment strategies.

 Navigated a significant housing organisation, managing 5,000 homes and a £78m budget, impacting 16,000 individuals. Championed a legal entity restructure, improving regulatory reporting and decision-making. Led strategic change to meet market and environmental challenges, enhancing service provision for tenants and stakeholders. Directed the onboarding of a new Chair, bolstering board governance and leadership. Initiated a People Management Strategy and Stakeholder Engagement Plan, driving organisational development. Devised a growth strategy integrating housing with health and social care, pioneering community-focused living solutions. Managed strategic planning, performance metrics, governance, and funding to fortify financial growth and sustainability.

Dynamic Business & Operational Management Consultant and Interim COO with over 15 years of experience in transforming organisations across public, private, and non-profit sectors. Leverages strategic thinking, entrepreneurial insight, and comprehensive business management expertise to drive operational excellence and sustainable growth. Adept at steering companies through complex transformations, introducing robust governance structures, and cultivating stakeholder relationships to forge solid foundations for success.Key areas of expertise:• Strategic Business Planning & Execution• Operational Efficiency & Process Re-engineering• Human Resources & Organisational Development• Financial Management & Cost Optimisation• Board Leadership & Corporate Governance• Troubleshooting & Turnaround Management• Stakeholder Engagement & Customer Relationship BuildingI am passionate about delivering not just improvements, but also innovation, in how businesses approach their challenges and growth opportunities. Connect with me to discuss how we can elevate your organisation's performance to the next level.

 Shaped strategic direction and optimised administrative and financial governance. Orchestrated an agile business model catering to consumer and corporate healthcare needs, leveraging project management and client relationship skills. Held full accountability for financial oversight, including budget formulation, revenue tracking, and cost management, ensuring the clinic's fiscal health. Established a robust governance framework, providing comprehensive oversight of end-to-end clinical services. Oversaw GP conduct, risk management protocols, patient care standards, and clinical audits, ensuring high-quality service and compliance. Facilitated regular clinical meetings and peer reviews, fostering a culture of continuous improvement and exemplary service delivery. Spearheaded a versatile sales team, securing contracts with corporate entities, public bodies, and the third sector. Developed and implemented comprehensive policies and workplace training packages focused on Equality, Diversity, and Inclusion (EDI), with a particular emphasis on raising awareness of menopause in the workplace. Invited to Westminster Parliamentary round table discussions, influencing policy change, particularly around menopause in the workplace. Hosted webinars and served as a guest speaker for corporate businesses, advocating for best practices in healthcare.

 Partnered with small, medium enterprises (SMEs) to cultivate business propositions and formulate strategic direction, offering tailored advice on efficient delivery methods. Specialised in identifying requisite systems, personnel, and operational processes, ensuring seamless implementation and ongoing effectiveness. Provided targeted support on a project and needs basis, encompassing both business and people management aspects. Experience in private equity and supported investor engagement and evaluated refinancing options to bolster financial stability.

 Provided strategic support to entrepreneurs, guiding the establishment and implementation of robust financial and operating platforms tailored to business and financial needs. Orchestrated the recruitment of key personnel and developed standard operating frameworks, including people protocols, ensuring efficient day-to-day management. Penetrated new markets and explored novel operational opportunities, leveraging market intelligence and client relationships to identify and exploit niche areas. Streamlined manufacturing and operational processes to enhance efficiency and reduce costs. Formulated and diversified income streams to bolster financial performance. Engineered and institutionalised policies and standard operating procedures across operational, financial, manufacturing, and business development domains.

 Initiated a new business venture focused on the exploration of telemedicine applications within the claims management sector, whilst devising an innovative health and well-being model targeted at insurers and the online retail market. Successfully identified and secured a pivotal contractual partnership with the UK's leading technology provider, enhancing telehealth capabilities for rehabilitation assessments and streamlining the underwriting process in claims management. Conducted comprehensive market research to identify compelling propositions that effectively captured target demographics. Spearheaded the transformation of Vavista's health and well-being product into a viable market offering. Provided strategic direction and implemented achievable objectives to amplify market presence, further establishing key partnerships with insurers for product integration into their service offerings.

IQED medico-legal reporting for the legal and insurer markets. Responsible for all aspects of operational and client engagement. Delivered optimum performance through extensive re-engineering of processes and workflows. Created, scoped, defined and implemented a new operational model without adversely affecting performance. Reduced cost of sale by development of key preferred supplier networks. Held strategic and operational oversight of business relationships with clients.

 Spearheaded the inception of IQED, subsequently conducting a comprehensive business audit to diagnose growth bottlenecks and service criticisms. Undertook a full operational overhaul within two years through client-centric workshops, re-engineering processes, and the development of new operational models. Optimised performance for a service operation with a £12m turnover, achieving £2m in profitability. Crafted and executed a transformative operational model to remedy client delays, all while maintaining peak performance levels. Reduced the cost of sales by forming and nurturing key preferred supplier networks. Successfully entered a niche market by developing a bespoke proposition, subsequently securing a partnership with a leading insurance company for nurse-led telehealth and face-to-face medical underwriting services. Managed daily operations, budgets, and customer service, whilst fostering strong client relationships. Applied Lean methodologies to refine existing manufacturing processes, yielding an upsurge in operational capacity.

 Established a not-for-profit charitable organisation, pioneering multi-agency Air Fire support for the Fire and Emergency Services. Orchestrated new account acquisition while implementing effective retention strategies for existing clientele. Delivered tailored business management coaching to SMEs, facilitating the roll-out of robust operational infrastructures. Engineered an integrated marketing strategy for a private clinic and managed all facets of the client engagement team, ensuring a seamless patient journey.

 Orchestrated an extensive range of management activities within a regulated framework, including the revamping of under-performing and demotivated teams. Conducted strategic market assessments to diagnose the faltering market positioning of a debt brand, subsequently devising and executing corrective action plans. Elevated brand image and clarified market proposition through meticulous branding and strategic marketing communications. Engineered a robust set of performance measurement tools to facilitate real-time monitoring of financial, operational, and marketing metrics, as well as return on investment. Administrated a £3.5m marketing budget, optimising resource allocation to drive business objectives. Pioneered new market entry strategies, aligning with the company’s diversification goals and initial public offering (IPO) aspirations. Played a pivotal role in the successful company floatation.