Dawn Baker Email & Phone Number

Santa Ana, California, Us

Supporting Business Users across worldwide sites for business processes, integration, & application issues during implementation projects & post-go-live.Conduct reviews with business users to understand the scope in support of the projects utilizing the unity process.Provided status to Steering Committee, Client Project Manager, & Business Users for on-time, on-budget, & quality solutions.Supporting 12 Eco-Systems (Boundary Apps/Interfaces) with their integration points, & cross-system testing, while understanding features & functionalities.Worked with technical teams (internal client & offshore) to secure technical analysis & resolutions including developments.Tested solutions on test systems (E2E, UAT, Validation) ultimately migrating to production while mitigating risks.Reviewed business process flows, Standard Operating Procedures (SOP), & user procedure documents utilized for day-to-day operations.Created, revised, & processed extensive documentation including but not limited to Specifications, & Change Requests, in support of projects utilizing the necessary stringent pharmaceutical rules & regulatory requirements.Documentation practices for all governing compliance requirements such as 21 CFR Part 11, SOX, & project management methodologies.Maintain Project Planning & Managed resources in support of tracking implementation progress.Developed standard operating procedures program including templatized documents for multiple modules utilized by clients for a more efficient implementation streamlining via S.T.R.I.V.E. methodology designed & trademarked.Quality guidance for numerous projects.Zoho Projects Administration including defining SOPs for client, business & project management users.CLIENTS:ANI Pharmaceuticals Oracle HCMSakura Finetek Oracle Financials, SCM, CX, Sales, CPQ, B2B Services & FSNWCC Oracle HCM, Core Financials, Grants, Projects, Planning & BudgetingGilead Sciences redesign, upgrade adding new organization & upgrade Loftware

Eden Prairie, Mn, Us

Determined specific customer requirements, established specifications and created supporting documentation.• Served as Oracle eBusiness Suite system expert for data mapping conversions and interfacing between systems.• Developed test scripts for integration testing between Oracle EBS and CRM.• Conducted CRM training for CRM System Administration.• Clients included School Specialty Inc., Bentley Prince Street, Emerson Network Power each utilizing Oracle EBS and CRM.

Develop software set-ups for Oracle application CRM and eBusiness modules such as PO, BOM, INV, ENG and OM and assist in AR, AP, Cost Management modules. Apply extensive expertise in SOX/SDLC compliance ensuring internal financial controls are established.Support unique business requirements through customized system's modifications enabling functionality currently not available in standard Oracle software. Coordinate data conversion. Thoroughly test and validate applications for accuracy. Identify, trouble-shoot and correct any bugs or set-up issues.Served as Project Manager/Lead on multiple projects including the launch of Oracle eBusiness Suite and Siebel CRM system.Analyze software applications problems, collaborate and interact with Oracle/Siebel Support in creating solutions through workarounds or patching processes.Conduct personnel training sessions in using Oracle/Siebel applications modules focusing on each individual's job duties.Provide timely and detailed on-going support of the business processes.Directly accountable for migration of production set-up modifications to Oracle/Siebel applications.

Conducted current and future state analysis of Legacy system and designed migration plans to Oracle eBusiness Suite for various clients. Reviewed specific customer requirements, established specifications and led the implementation of Oracle applications for manufacturing and distribution (PO, BOM, INV, ENG, OM). Provided assistance with AP, AR and Cost applications modules.Served as Project Manager/Lead on the launch of Oracle eBusiness Suite system.Trained client personnel in their job related Oracle ERP software applications.Continuously supported clients during and post live implementation. Worked closely with Oracle Support in providing creative solutions for any bugs or setup issues.Clients included Azul, PPG, Novatel Wireless each utilizing Oracle 11

Effectively supervised Shipping/Receiving Departments, controlled inventory levels and applied min-max planning to prevent stock outs. Actively managed purchasing functions, monitored supplier deliveries and coordinated return-to-vendor shipments.Recognized as the Oracle Expert and served as the sole contact for company personnel in resolving Oracle related issues. Trained department personnel in Oracle Applications 11i. Performed inventory and operations transactions in Oracle 11i (INV, PO, WIP, BOM, OM and AR) on a daily basis and promptly reconciled discrepancies.Designed an improved warehouse layout to maximize storage of inventoried products.Managed critical BOM and part number modifications.

Analyzed current and future state of clients' Legacy systems for conversion to Oracle Applications software. Charted new business process workflows for future Oracle functionality. Set up software for Oracle modules PO, BOM, WIP, INV, OE/OM, WIP, MDS, MRP, Supply Chain and Service. Assisted with AR, AP, Cost Management, Contracts/Service and Self Service Web applications modules.Clients included eGain, Foundry Networks, Inc. and TASQ Technology each using Oracle 11

San Diego - Us | Tokyo - Jp, Us

Oracle Purchasing Module Certificate, Information Systems

Education record

Education record