Dawn Barton Email & Phone Number

Washington, Dc, Us

Washington, Dc, Us

Washington, Dc, Us

Reston, Virginia, Us

(SSA Contract buyout, conversion to Northrop Grumman/Peraton employee)Prototyping expertise: Provided interactive screens for applications for different/relational dependent users on different platforms, using Visual Studio Code, Axure, XD and aligning to UEF 3.0/USWDS Standards. Provide coded design prototypes for SSA-1696, AR and Claimant experiences.Service Design/Business Expertise: Use previous data and new research findings to create workflow diagrams of current office processes, including paper/fax/scanner involvement in workflow, particularly to demonstrate the comparisons of pre- and current Covid procedures and identify opportunities for improvement. Create deliverables for communicating with and advising Senior Management, Project and Product Managers. Provide recommendations for business process updates/adjustments to reach and serve non-internet enabled populations.Research Methodology: Plan and facilitate user research, including user interview programs with internal employee users to understand pain points, and connect business project initiatives. Use research results to provide recommendations for process changes & to create design-based project deliverables. Tabulate data to uncover cross-area findings for stakeholders to communicate project value across product lines.Human-centered Design: Facilitate remote workshops for diverse stakeholder groups to participate in design thinking, empathy mapping and work sessions. Create user journey documentation and wireframes to assist team leadership in storytelling, allow whole team to participate in design feedback and provide development team with front-end guidance. Rapidly prototype in collaborative fashion to continue the design-test-build cycle. Vulnerable Populations Initiative, Social Security Insurance Tiger Team, SSA ITSSC II (April 2021)Technician Experience Dashboard, SSA ITSSC II (March 2021 - September 2021)Appeals and Appointed Representatives, SSA ITSSC II (June 2020 - Present)

Washington, District Of Columbia, Us

Board member for Takoma Children's School. Executive board member - Secretary. Communications Committee member.

Columbia, Md, Us

• Planning and facilitating user interview programs with internal employee users to understand pain points, and connect business goals to project initiatives.• Tabulating data to uncover cross-area findings for project stakeholders to continue to communicate project value across product lines.• Using previous data and new findings to create workflow documents of current office processes, including paper/fax/scanner involvement in workflow, particularly the comparisons of pre-Covid and current Covid procedures.• Creating user flow documentation and wireframes to assist team leadership in storytelling, to allow the whole team to participate in design feedback and to provide the development team with front-end guidance.

• Develop, coordinate and manage designs across a large multi-team project - including prototype development, asset management, training/onboarding, research planning and integration• Coordinate training for testers wishing to become DHS Section 508 Certified Trusted Testers• Test for 508 compliance, coordinate testing and updates, suggest improvements, and otherwise shepherd products through release processes• Supervised team of designers through creating and maintaining design library for a large multi-product web team• Designed and conducted research programs to include participant recruitment, usability test administration, session/workshop facilitation, findings discovery and integration through the product lifecycle

Researched, designed and tested the USCIS: Civics Test Study Tools application for the Mobile team. • Created and delivered functional designs and CSS for both iOS and Android platforms to be used by stakeholders for product demos and communication, as well as by developers for application development.• Planned and created user-flow documentation, which included identifying features, setting success criteria and setting release priorities with stakeholders.• Created and executed usability testing plans on competitive products and the beta product with potential users to discover potential pain points for improvements.iPhone: https://goo.gl/DDGJ7YAndroid: https://goo.gl/Qm9Z3WU.S. Citizenship and Immigration Services (USCIS)Provided research, documentation, usability testing and contextual inquiry support for enterprise UX for Verifications and Enrollments team. • Planned and created contextual inquiry documents (including in-person testing and observation scripts) to evaluate beta implementation for the Verifications Team, which included identifying priorities with stakeholders, coordinating testing and troubleshooting issues with users and stakeholders.• Created, delivered, evaluated and summarized baseline satisfaction surveys to measure improvement from old to new system for Verifications and Enrollments. Data from the surveys were used to create improvements in the new system, providing additional value for users as seen through remote testing.• Created usability testing plans and conducted remote testing on beta product with current and recently onboarded users to discover potential pain points for improvements.

Washington Dc, Washington Dc, Us

Washington, Dc, Us

Arlington, Virginia, Us

Senior User Experience Designer,Projects:- PBS LearningMedia Teacher Tools: Designed, prototyped and tested new tools and pathways for teacher users that is live. Improvements and additions are currently in beta testing.- PBS LearningMedia Content, Homepage and Search Templates: Tested and developed new user pathways to provide a more enjoyable experience for teacher users.- PBS LearningMedia Login: Designed and tested a login system for teachers that resulted in over one million newuser registrations.- Bento CMS: Designed a Blog experience for TV Station and Producer users to allow them to produce a morepersonalized web experience for their users.-Bento CMS: Tested and designed a customizable header experience for Station users, to allow them to customizetheir web presence.Responsibilities:-Provide backup and support for Design teammates.-Collect and clarify business requirements for projects relating to usability improvements-Maintain and update documentation of current projects within pattern library, and centralized team page/wikiPBS LearningMedia: A partnership between the PBS mothership, local stations and state school districts, LearningMedia delivers bite-sized PBS content to educators. Approximately 150 stations use our custom service. Projects include entire site design update, extensive work on teacher tools (some released, some currently in beta,) refactored search pages (launched and in design) favorite/folder pages (launched with planned updates) and Student site, including student login and work area.Bento: Home-grown Django based content management system designed specifically for PBS Member Stations and PBS Producers. Projects include Blog functionality, newly themed and responsive pages, tv schedules and several smaller widgets.COVE Player: Back-end interface design. Flow and UX improvements. This is the system that interfaces with the database that stores all PBS Video to serve Video to all PBS properties.

Washington, Dc, Us

Washington, Dc, Us

IA, Usability, Search & Metadata.Designed user pathways and layout for APA's E-Newsletter and Alert Opt-in platform.Designed pathways and did UAT for APA Communities, a private social network for members.Designed page templates and information structure templates for APADivisions.org.Collect and clarify business requirements to complete projects with technical teams.

Washington, Dc, Us

Tridion, documentation, Search QA, metadata. I'm IA in everything but name.

Washington, District Of Columbia, Us

Ann Arbor, Michigan, Us

Ann Arbor, Michigan, Us

Master Of Science, Information, Information Architecture

Ba, English