Dawn Beaney M.Aps Email and Phone Number

Project managed a full restructure of the service department throughout 9 branches in the UK. Supported sites with recruitment and redundancies. Successfully wrote and trained in new procedures and process flows at all locations. Drafted and implemented a full training programme complete with time frame for existing and new employees covering all areas of the business. Managed a graduate for a 6-month secondment and together we designed and presented a new Risk Register for the business allowing sites to see which customers were at risk of cancelling. Completed and passed a yellow belt LEAN training course.

Managing a multi skilled team of Engineering, Production, Service and Logistics Managers; Accountability for setting and executing budgets and forecasts; Full responsibility for P&L; Recruited 50% of managers within the first 3 months and drafted development plans with them; Worked closely with all manager to draw up business plans for short and long term; Project managed site for re-location to new premises; Management of our top 20 customers including and growth and price increases; Reporting to Executive Board and local Directors on results each month; Managing an excellent H&S record on site; working closely with other sites and providing ad hoc support where needed; Preparing, authorising and presenting new business quotes and stock spend to ensure required ROI.

Managed a team of 30 service staff based off site, 5 Account Managers working from site and 5 Internal Account Managers based on site; Full responsibility for retention and growth for over 1600 customers; Developed a new training system on the job; Recruitment and grievance procedures followed; Risk Assessment action sheets implemented and maintained; Continually achieved number one place on league tables for customer feedback, lowest complaints and First Time Resolution of complaints. Instigated a new planned call regime which was recognised and copied throughout the business.

Managed a portfolio of 25 of our largest National customers serviced by various Berendsen sites in Europe with a turnover of over £3.5m; 100% retention rate within this period; Achieved added value targets yearly; Managed my own diary and appointments to achieve agreed planned calls; Liaised with all internal sites to ensure customer expectations were achieved; Presentations prepared and given to various customers; Prepared costings and quotations for renewals and new business.

Very similar to my role in National Accounts however this was managing local groups or individual customers; seconded for 6 months to manage customers transferred in following a buy out; visited them all agreed charges and service levels required.

Working closely with Customer Account Manager; dealing with all paperwork and queries raised; answering phones and dealing with any issues; working closely with all departments to resolve problems; ensuring customer received response within agreed timeframe;