• Managed office operations to ensure the highest quality of customer care as well as supervised and delegated work assignments for 8-12 employees• Scheduled employee hours and reported hours to payroll centre• Prepared and reconciled daily and weekly reports for the Head COMG Centre• Problem solved within a teamwork environment to ensure accuracy of work• Calculated and prepared personal taxes for clients• Implemented new changes to Profile and CIS software program each tax season• Worked diligently each season to reach corporate set goals

• Processed inspection requests by fax and phone in an inbound high call volume office• Communicated effectively with the public, contractors and inspectors to ensure the best customer experience• Identified customer concerns and issues and provided a viable solution within ESA guidelines• Generated account information and billing with Oscar and SAP programs

• Managed and calculated accounts payable, receivable and collections• Calculated and reported payroll for 6 – 8 employees, WSIB, source deductions and federal taxes as well as all banking reconciliation and transactions• Assisted in customer sales and scheduled service appointments• Organized and coordinated inspections, utility layouts and locates• Customer service and secretarial duties

• Prepared invoices and posted accounts receivables• Manually calculated payroll• Introduced manual hard copy system to computer