A highly capable and respected internationally customer-focused transfer agency professional with over 20 years experience in the financial services industry. Through various roles, has extensive understanding of Investment Fund Operations, Project Management, Client Services, Compliance and Risk, Relationship and Supplier Management, Trustee & Depositary business, Middle Office Outsourcing and Global Custody operations. In particular, has expertise in finding intellectual solutions to business problems and implementing new technology to support new businesses and process change, delivering efficiencies whilst ensuring regulatory compliance. Furthermore, has a proven track record of delivering an exceptional customer experience, based on extensive client, product and industry knowledge; with a strong understanding of the end to end business processes essential to delivering a high quality and seamless service to the client; has proven leadership skills, and is an open and direct leader who develops teams and delivers results, and creates an environment where the team, the business and the client all succeed. Builds strong relationships within and across teams and functions, and develops strong relationships with stakeholders at all levels whilst being culturally astute and knowledgeable of risk management and governance, and able to prioritise and manage multiple issues in a complex and dynamic environment.