Dawn Black Email & Phone Number

Kalamazoo, Michigan

Provide general customer service functions to our customers with product information, obtain price quotes, processing orders/returns and discrepancies, providing website assistance, verifying pricing, etc.Key liaison between operations and the customer(s) to resolve order related issues.Work with customers to ensure streamlined communications on stocking levels, item usage and product changes.Proactively analyzes inventory data to minimize inventory shortages where possible using Excel.Analyzes customer backorder reports to determine why the shortage and how to fix going forward.Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.Resolves product or service problems, including missed shipment resolution and backorder fulfillment and reporting.Recommends potential substitutions by analyzing customer needs and product availability.Work effectively with all internal departments, outside Sales personnel and customers.Contributes to the development and maintenance of standards and procedures regarding customer service.

Kalamazoo, Michigan

Customer daily orders, special delivery needs and Linen Management databaseCommunicator between customers and production, distribution, assists with placing ordersProductivity reports, Linen Management Reports, annual inventory and ongoing customer correspondenceSafety Committee Recorder of Minutes for the monthly safety committee meetingsCommunity Benefit Reporter (CBISA) reports donations made from TSI, so that it can be recorded to the IRSAssist Employees with the company Portal to access email, benefits and updating profilesResponsible for organizing, coordinating and maintaining clerical functions in the departmentAssumes responsibility with the office/department manager for keeping office operating costs within budgetBack up for payroll, Accounts Payable, Invoicing (Customer Billing) and Human ResourcesAdministration of special events such as: Employee annual picnic, Holiday dinners, United WayAssist on production floor, as needed