Owner of Blaylock Gem & Rock specializing in selling rocks, gems, minerals, fossils and also teaching lapidary work. New start up company with one of the largest collections of hells canyon petrified wood. Event and internet sales.

Including upkeeping my previous role, I provide technical support and data analysis. I am responsible for using my skills in ServiceNow, data analytics, reporting and sharing reports to compile data and provide insights to improve IT processes. I assisted in the automation of IT hardware procurement and the end of my role successfully. I work independently, train others in Coupa, work with vendors to produce in-depth reports, and place large-scale orders. I had flexibility to work 512 hours of overtime in 1 year and have won 3 key contributor awards. I am also responsible for assisting in creating logistics centers, maintaining an itemized list of standard hardware for IT, asset management, PC refresh, end-of-life devices that pose security risks, and work with ADA to get a defined list of hardware.• Provide technical support and data analysis to improve IT processes• Use skills in ServiceNow, data analytics, reports, and shared reports with compiled data to provide insights• Assist in the automation of IT hardware procurement• Work independently with little to no oversight to manage tasks/projects• Train others in Coupa and provide support as needed• Work with and produce in-depth Excel reports and manage large-scale orders• Create logistics centers and maintain an itemized list of standard hardware for IT• Asset management, PC refresh, and obtain end-of-life devices that pose a security risk.• Continuously identify and implement process improvements to optimize efficiency and effectiveness2.5 years of experience in IT support and data analysisStrong skills in ServiceNow, data analytics, and reportingProficient in using Excel to manage data and create reportsStrong project and time management skillsExcellent communication and customer service skillsStrong problem-solving and analytical skillsExperience in asset management and logistics

I managed the procurement of IT hardware and peripherals using ServiceNow and Coupa to handle over 1000 tickets a month. As an employee that exceeded expectations, I was responsible for vendor management, tracking on demand, managing many reports, and maintaining the inbox for IT procurement. In addition, I worked with endpoint teams to test hardware and peripherals, ensure vendor stock to avoid delays, attend all pertinent meetings, provide excellent customer service, and communicate on a tech-wide level with a Fortune 500 company. This role started as a team of 5 with me ending up working as the sole IT Hardware Procurement member for the company. RFI, RFQ. I was responsible with a team of 10 for Centene being in Forbes magazine for remote deployment during covid.• Managed vendor relationships, ensured vendor stock to avoid delays• Tested IT hardware and peripherals and ensure compatibility with endpoint systems• Attended all pertinent meetings related to IT• Maintained an inbox for IT procurement requests, responded in a timely manner• Provided excellent customer service to end-users and internal stakeholders• Communicated on a tech-wide level with a Fortune 500 company• Tracked and managed hardware orders and shipments to ensure timely delivery• Generated reports and analyzed data related to IT hardware procurement• Continuously identified and implemented process improvements to optimize efficiency and effectivenessAlmost 2 years of experience in IT hardware procurement, Information Technology and Business AdministrationStrong understanding of IT hardware and peripheralsExperience with ServiceNow, Coupa, Excel, Absolute, Microsoft teams, and OutlookExcellent vendor management skillsStrong analytical and problem-solving skillsAbility to work in a fast-paced environment and manage multiple priorities and jobsExcellent communication and customer service skillsAbility to work independentlyFlexibility to attend work outside of normal business hours

I was responsible for providing great customer service, utilizing Service Now for ticketing, Calero, as the asset management tool, MAAS360 for mobile device management and End Point management, troubleshot Apple and Android phones, Tablets and Mifi’s for employees ranging in the 80,000’s+ with a team totaling 5, wiping devices for security measures, maintaining inventory, and recycling end-of-life devices, managing vendor relationships. I was a key member of the IT team of this Fortune 500 company.• Managed vendor relationships, resolved issues, and ensured timely delivery of Cellular devices and services.• Provided excellent customer service, responded to user inquiries and resolved technical issues in a timely manner.• Utilized Service Now for ticketing and tracking issues, ensuring that all requests were resolved within established SLAs.• Used Calero as the asset management tool to track IT assets, including Androids, iPhones, and iPads.• Utilized mass360 for mobile device management • Fixed Apple and Android phones, wiped devices for security measures, and ensured compliance with company policies.• Maintained inventory of all IT assets, including tracking asset movements, maintained accurate records, and conducted regular audits to ensure data accuracy.• Worked with the IT Cellular team to develop and implement IT asset management policies and procedures.• Ensured compliance with regulations related to IT asset management and disposal of devices with HIPPA related information.• Collaborated with other departments to address areas of improvement.3+ years of experience in IT.Experience with Service Now, Calero, and mass360.Strong knowledge of mobile device management.Ability to work independently and as part of a team, with excellent organizational and problem-solving skills.Strong communication skills, both written and verbal, with the ability to explain technical issues to non-technical users.

My position as a Manager of Logistics was in a dynamic and challenging environment, where my skills in building and managing technologically advanced equipment, event logistics, account management, executive clients, data entry, marketing, social media management, strategic planning, hiring, troubleshooting network, and graphic design was utilized to maximize productivity and profitability.Building and managing state-of-the-art technologically advanced equipmentManage logistics and a team of 15 +/- employeesAccount management and executive client servicesData entry and analysisMarketing and social media managementStrategic planning and executionTechnical Support in troubleshooting network issues and equipment issues.Graphic design and brandingDeveloped and maintained strong relationships with clients, ensuring their satisfaction with our services and securing repeat business.Developed and executed marketing and social media campaigns to promote the company and increase brand awareness.Hiring and training of staff, ensuring that they were adequately prepared to carry out their responsibilities.Oversaw a team of professionals, providing leadership, guidance, and support to ensure optimal performance.Provided technical support and troubleshooting for network and equipment issues.Provided excellent customer service to clients, responding promptly to inquiries and resolving any issuesConducted regular site visits to ensure that all logistics would run smoothly and to address any issues or concernsMaintained accurate records of all logistics activities, including expenses, inventory, and personnel.Travel7+ years of experience in IT, Logistics, Management, Social Media Marketing, Graphic DesignExperience with Retail Processing SystemsExcellent managerial skillsStrong problem solving skills