I have experience in retail, merchandising and healthcare. I have good communication skills both written and verbal. I'm able to work independently using my initiative and am able to discern a person's level of understanding when sharing information as well being discrete when needed.I enjoy being part of a team and pride myself in welcoming people of various backgrounds, religions and nationalities.I'm computer literate with a good understanding of basic software applications including Microsoft. I've needed to adapt quickly to various different computer packages over the years. So the need to prioritise my workload is an important part of my job as well as working to deadlines.I have had additional experience with working within IT training, medical records, outpatient central booking team, outpatient clinics, ward clerk and been part of the projects team.I have worked within various roles for the NHS for the past 20 years.University Hospitals Birmingham and The Royal Orthopaedic Hospital where I provided management support to the Service Manager within patient access services.Working closely with the Directorate & Divisional Manager’s and staff providing support in delivering improvements of the services with regards to referral to treatment validation and performance reporting. Writing SOP’s for the various job roles.Attending and chairing in the various weekly & monthly meetings with attendees including stakeholders, board management & external companies. Providing high level analysis of data using various sources within the Trust to ensure an accurate record is recorded for admitted & non admitted patient pathways for month end submission.Devising and delivering training with staff at all levels. Managing the Validation team with workload and all aspects of Human Resources including absence, sickness & performance. Also, managing the medical records manager and the booking centre/outpatient services manager.Implementing new processes with regards to ways of working within the outpatient services. Meeting weekly with the clinical nurse leads and appointment booking centre manager to review processes and any problems regarding clinic capacity encountered that week. Attending departmental budgetary meetings, highlighting areas of over spend and agreeing plans to improve and recover.Working with the projects team and service manager’s to implement IT systems to improve patient experience. Dealing with departmental incident reports, investigating and reporting findings to ensure a result and conclusion for each one.
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Waiting List CoordinatorNhs Trust Sep 2022 - PresentScotland, United KingdomOutpatient waiting list coordinator for Urology. Triaging referrals, validating backlog & booking appointments. -
Performance SpecialistNhs Trust May 2020 - PresentBirmingham, England, United KingdomI recently implemented a recovery & service improvement plan to improve the performance of the RTT (referral to treatment) 18 week & waiting list management of all specialities.This involved meeting with the specialty managers to devise a plan to conduct training and awareness sessions with both clerical and clinical staff by first creating a project plan and a matrix of each person’s job role and responsibilities and creating SOP’s for the various job roles with sub specialty appendix’s. Then creating and delivering bespoke training presentations for each group to ensure the recovery plan was understood & implemented. I have also been assisting in supervising a ‘pop up’ call centre of staff responding to call’s from patients that have been written to and requested to complete a questionnaire, who are on a waiting list for a category 4, routine procedure that is being rolled out for all specialities. Documenting their responses on the PTL (patient tracking list) and submitting reports to management of the COVID recovery plan. I validate patient pathways in accordance with NHS England 18 week rules correcting data entries to ensure the patient pathway data is correct. This is done by using a variety of IT data sources including PICS, Oceano, Clinical Portal, ERS, ERHA, PTL, iCare, Medisoft, Dragon Medical - by means of clinical letters & correspondence & diagnostic results. Then recording on the PTL the outcome of why a patient is waiting for treatment. Also, communicating with staff on all levels including management, clerical & clinical to ensure the correct outcome is made. Working to weekly & monthly deadlines which at times has meant occasional overtime. I assist the team in validating the Emergency Department’s 4 hour breaches by using a variety of IT data sources including PICS, Oceano & Clinical Portal. To ensure the correct time is recorded for when the patient has left the emergency department.
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Performance SpecialistNhs Trust
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Clinical Services ManagerNhs Trust Nov 2018 - Apr 2020Birmingham, England, United KingdomProviding management support to the Service Manager within patient access services. These included Booking Centre, Outpatient Clinics & Reception, Medical Records, and the Data RTT Validation team.Working closely with the Directorate & Divisional Manager’s and staff providing support in delivering improvements of the services with regards to RTT using the patient tracking list. Writing SOP’s for the various job roles. Attending and chairing in the service manager’s absence, various weekly & monthly meetings with attendees including stakeholders, board management & external companies. Providing high level analysis of data using various sources within the Trust to ensure an accurate record is recorded for admitted & non admitted patient pathways for month end submission. Devising and delivering training with staff at all levels with regards to 18 weeks RTT & Waiting List management including any updates from NHS England.Managing the Validation & Performance team with workload and all aspects of Human Resources including absence, sickness & performance in the absence of a department manager. Also, managing the medical records manager and the booking centre/outpatient services manager. Implementing new processes with regards to ways of working within the outpatient services to improve customer relations & attendance & prevent DNA’s and ultimately save on costs to the service. Attending departmental budgetary meetings, highlighting areas of over spend and agreeing plans to improve and recover. Working with the projects team and service manager’s to implement the partial booking process to improve patient experience & reduce the DNA rate. Also, to improve patient communication, the interactive text messaging service called DrDoctor and direct letter service using Synertec has greatly improved patient experience. Dealing with departmental incident reports & PALS complaints investigating and reporting findings to ensure a result and conclusion for each one
Dawn Bond Education Details
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O Levels
Frequently Asked Questions about Dawn Bond
What company does Dawn Bond work for?
Dawn Bond works for Nhs Trust
What is Dawn Bond's role at the current company?
Dawn Bond's current role is Waiting List Coordinator.
What schools did Dawn Bond attend?
Dawn Bond attended South Bromsgrove High.
Who are Dawn Bond's colleagues?
Dawn Bond's colleagues are Helen Bowran, Angela Harston, Anne Hancox, Sweki Muchenga, James O'hara, Catherine Faragher, Anna Sequeira.
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