Dawn Brooks

Dawn Brooks Email and Phone Number

User Experience and Support Manager - IT @ London Borough of Camden @ London Borough of Camden
London, GB
Dawn Brooks's Location
London, England, United Kingdom, United Kingdom
Dawn Brooks's Contact Details

Dawn Brooks work email

Dawn Brooks personal email

n/a
About Dawn Brooks

Extensive experience working in I.T services within the local government industry. Recently undertaken a temporary position for 12 months in a new role of IT User Experience & Support Manager. Responsibilities include a corporate laptop refresh in excess of 4000 devices and oversight of service centre which includes service desk, desktop support, software packagin and deployment. Skilled in IT Service Management, IT Strategy, Management, Incident Management, and Business Process Improvement. Strong research professional with a Masters focused in Quality Management & Improvement from The Nottingham Trent University.

Dawn Brooks's Current Company Details
London Borough of Camden

London Borough Of Camden

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User Experience and Support Manager - IT @ London Borough of Camden
London, GB
Website:
camden.gov.uk
Employees:
3053
Dawn Brooks Work Experience Details
  • London Borough Of Camden
    User Experience And Support Manager - It @ London Borough Of Camden
    London Borough Of Camden
    London, Gb
    View
  • London Borough Of Camden
    User Experience & Support Manager - It @ London Borough Of Camden
    London Borough Of Camden Feb 2021 - Present
    London, Gb
    View
  • London Borough Of Camden
    Senior Business Analyst - It
    London Borough Of Camden Mar 2014 - Feb 2021
    London, Gb
    Assigned to Business Partnering with Housing and Adult Social Care -- currently involved in Systems Thinking methodology approach to facilitate existing systems reviews, as part of a major change programme across Camden with strapline of 'getting it right first time'. The team also lead on use of big data tools with Qlikview dashboarding being one of our key offerings for services
    View
  • London Borough Of Camden
    Change Manager (It Transition)
    London Borough Of Camden Apr 2013 - Feb 2014
    London, Gb
    Following a radical review of IT Services provision in Camden achieving significant savings, my role is to aid the transition of services from the old silo, functional based structure to the new cross cutting IT service structure. Responsible for leading communication management of the changes, reviewing service processes and working practices on the operational core infrastructure side, in particular the new cominbed IT Service Centre whichn includes 1st and 2nd line support functions and procurement.
    View
  • London Borough Of Camden
    It Service Desk Manager
    London Borough Of Camden Apr 2006 - Mar 2013
    London, Gb
    Responsible for managing team of analysts who provide single point of contact for an first line techincal support and advice for 6000 users in the Council. Including external partners.Remit to manage demand into the desk to ensure efficiency savings, by ensuring focus is on value add by first line yet developing and encouraging use of self service options particularly for repetitive transactional contacts.Operational processing of incidents and change at ITIL V2.
    View

Dawn Brooks Skills

Itil It Service Management Incident Management Management Information Technology Team Management Service Delivery Prince2 Service Management Business Process Improvement Service Improvement Systems Thinking Methodology Eg Vanguard Stakeholder Management Change Management Governance Project Delivery Project Management Public Sector Infrastructure It Management It Strategy Active Directory

Dawn Brooks Education Details

  • Nottingham Trent University
    Nottingham Trent University
    Quality Management & Improvement

Frequently Asked Questions about Dawn Brooks

What company does Dawn Brooks work for?

Dawn Brooks works for London Borough Of Camden

What is Dawn Brooks's role at the current company?

Dawn Brooks's current role is User Experience and Support Manager - IT @ London Borough of Camden.

What is Dawn Brooks's email address?

Dawn Brooks's email address is da****@****.gov.uk

What schools did Dawn Brooks attend?

Dawn Brooks attended Nottingham Trent University.

What are some of Dawn Brooks's interests?

Dawn Brooks has interest in Photography, Flea Markets, Keen Amateur Gardener, Reading.

What skills is Dawn Brooks known for?

Dawn Brooks has skills like Itil, It Service Management, Incident Management, Management, Information Technology, Team Management, Service Delivery, Prince2, Service Management, Business Process Improvement, Service Improvement, Systems Thinking Methodology Eg Vanguard.

Who are Dawn Brooks's colleagues?

Dawn Brooks's colleagues are Susan Ohara, Djalale Gidada, Lesley Clare, Victoria Corbett, First Biz, Tara Ifill, Dilip Shah.

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