• Develop and maintain company policies and procedures, with an emphasis on evaluating effectiveness, adjusting activities as needed, and monitoring new procedure competence.• Provide an efficient and responsive staff workflow, including scheduling and coordination of professional services, development and assignment of work schedules, problem solving, handling time and attendance and approving PTO requests, productivity monitoring, performance evaluation, implementation of performance improvement projects and maintenance of payroll functions.• Oversee financial operations, including collections, billable services, check deposits, and accounts payable.• Oversee annual sales tracking and software/cloud service renewals, and coordinate proposals, quotes and other customer correspondence.• Perform Human Resources operations, including PTO approval, payroll coordination, employee expense management, and assisting senior management with scheduling and reviewing ongoing training and staff development.• Maintain office supply inventory, including purchasing and inventory optimization, vendor relationship management, and enforcement of accurate stocking processes.• Ensure timely, accurate deliveries to clients and partners.• Coordinate external office repairs and maintenance to ensure a collegial and efficient office environment.

• Responsible for client data oversight; improved data entry efficiency and accuracy by 40%.• Addressed patient concerns and managed patient correspondence.• Responsible for inventory oversight and maintenance, including medication preparation, precise counting, and efficient prescription filling.• Maintained store cleanliness and organization through regular stocking, organizing, and cleaning, ensuring a professional workspace environment