• Evaluated home health, palliative care and hospice workflows and processes identifying trends and efficiency opportunities• Planned, scheduled and executed Continuing Care Service’s field internet services; transitioning 193 field clinical staff from SIM cards to MiFi devices • Completed a financial proposal for an employee engagement program with the goal of providing routine recognition to over 500 union and non-union staff

• Managed the interview process for over 60 potential student scholarship recipients • Coordinated pre-and post-event logistics for an annual scholarship recipient celebration• Conducted outreach, established and maintained relationships with internal and external stakeholders to increase health care exposure opportunities

• Managed order confirmations within Legacy’s purchase order system to ensure quantity and pricing • Proactively researched outstanding purchase orders and updated orders that had been completed and/or closed• Proactively identified and pulled expiring contract records for contract administrator review

• Conducted claims research and performed provider outreach to verify member and provider information• Requested medical records, performed necessary follow up and ensured medical records were obtained for HEDIS measure evaluation• Maintained HIPPA guidelines and ensured medical record information was kept confidential

• Coordinated with health benefit managers and beneficiaries to verify health plan information• Communicated effectively with coworkers and beneficiaries to ensure plan information remained compliant with healthcare organization guidelines• Maintained customer confidence and protected operations by keeping health care plan information confidential

• Coordinated educational initiatives on a NIEHS health disparity grant including implementing a summer camp program, high school educational module and community educational workshops • Developed, planned and marketed an annual health fair and environmental justice conference• Attended major conferences and events to assist with the dissemination of research results• Built working relationships with local government, schools and other key stakeholders to accomplish project goals