Dawn Caiazza Email & Phone Number

Bannockburn, Il

Deerfield, Illinois, United States

Northbrook, Il

Provide project lifecycle leadership over all phases of enterprise wide IT implementations within a multistate, 30,000 user organization. Proven leader in the development of detailed project plans as well as the management of all implementation processes including resource allocation, progress tracking, change control, testing, documentation, training, and on-time delivery within budget constraints. Excels in guiding the work of technical teams with strong ability to articulate project goals and scope, translate business needs into technical terms, prepare detailed work breakdown structures (WBS), and instill shared accountability for achieving project milestonesInstrumental in the program and portfolio management activities of the My Network Desktop program that drove desktop virtualization technology adoption across the enterprise to provide increased flexibility, simplified management, and significant cost savings.Managed and participated in the Operational Readiness, working with Technology teams and multiple Business areas to develop and integrate a support model for the Thin Client environment. In addition, this project delivered an onboarding process to which business areas may leverage to enable user migrations.Responsible and accountable for the coordinated management of a multi-tier application called APAD which interacts with SMS/SCCM to distribute packages to laptops, workstations, and servers nationwideStrong analytical, organizational, problem solving, and relationship-building skills with all levels of the enterprise.PRIOR EXPERIENCEApplication/Server SupportPC desktop SupportCustomer Service Representative for Insurance ProductsInsurance Enrollment Processing