MANAGED ORAL SURGERY CLINIC OPERATIONS. Supported dental care for 6.5K military personnel.Templated and maintained clinic schedules for 2 oral maxillofacial surgeons. Ensured availability of supplies and equipment needed for patient care. Led daily team huddles which addressed facility, equipment, manning, and safety concerns.SUPERVISED MILITARY AND CIVILIAN PERSONNEL. Trained and counseled personnel, when indicated. Monitored personnel performance. Approved leave and validated timecards for employees. PROVIDED CUSTOMER SERVICE. Answered phones. Scheduled, canceled, rescheduled and no-showedpatient appointments in DENTRIX. Greeted and checked in patients. Communicated with patients and providers through secure messaging in MHS Genesis PowerChart. Coordinated care for referred patients, including operating room procedures with local military hospital. Expedited emergency care to ensure readiness.PERFORMED ADMINISTRATIVE FUNCTIONS. Verified patient eligibility status for care. Confirmed andupdated patient demographics. Documented and reviewed entries in electronic health records.PROVIDED DIRECT PATIENT CARE. Assisted with surgical procedures. Performed venipuncture procedures. Monitored conscious sedations. Educated patients on pre and post operative instructions. Exposed dental radiographs.

MANAGED DENTAL CLINIC OPERATIONS. Supported dental care for 1.2K military personnel. Executed$85K operating budget. Templated and maintained 4 provider schedules. Led daily huddles to identify facility, equipment, manning and safety concerns.SUPERVISED MILITARY AND CIVILIAN PERSONNEL. Utilized personnel to meet clinic needs. Trainedand counseled personnel, when indicated. Monitored performance of personnel. Approved leave for personnel. Conducted monthly surveillances for civilian employees.PROVIDED CUSTOMER SERVICE. Answered phones. Scheduled, canceled, rescheduled and no-showedpatient appointments in Corporate Dental Application. Greeted and checked in patients. Ensured priority of care. Expedited emergency care to maintain readiness.PERFORMED ADMINISTRATIVE FUNCTIONS. Verified patient eligibility status for care. Confirmed andupdated patient demographics. Documented and reviewed entries in dental records. Ensured proper supply levels. Inputted metrics and prepared reports. Attended required meetings. Managed Active Duty Dental Program referrals for off base specialty care. Coordinated billing and payments for Tricare Dental Program.PROVIDED SUPPORT FUNCTIONS. Ordered supplies and equipment through Defense Medical Logistics Standard Support. Processed and sterilized dental/medical kits and instruments.PROVIDED DIRECT PATIENT CARE. Assisted with dental procedures. Exposed dental radiographs.

MANAGED DENTAL LOGISTICS OPERATIONS. Supported dental care for 19K military personnel. Executed $473K operating budget for supplies and equipment. Ordered clinic supplies and equipment in Defense Medical Logistics Standard Support.PROVIDED CUSTOMER SERVICE. Answered phones. Scheduled, canceled, rescheduled and no-showedpatient appointments in Corporate Dental Application. Greeted and checked in patients. Ensured priority of care. Expedited emergency care to maintain readiness.PERFORMED ADMINISTRATIVE FUNCTIONS. Templated and maintained clinic schedules for 17 providers. Verified patient eligibility status for care. Confirmed and updated patient demographics. Documented and reviewed entries in dental records. Oversaw the quality control and maintenance of dental records. Managed Active Duty Dental Program referrals for off base specialty care. Coordinated billing and payments for Tricare Dental Program. Trained and certified personnel on appointment desk operations.PROVIDED DIRECT PATIENT CARE. Assisted with operative procedures. Performed patient cleanings. Exposed dental radiographs.

PROVIDED CUSTOMER SERVICE. Answered phones. Scheduled, canceled, rescheduled and no-showedpatient appointments in Corporate Dental Application. Greeted and checked in patients. Ensured priority of care. Expedited emergency care to maintain readiness.PERFORMED ADMINISTRATIVE FUNCTIONS. Verified patient eligibility status for care. Confirmed andupdated patient demographics. Documented and reviewed entries in dental records. Typed treatment notes in dental records.PROVIDED DIRECT PATIENT CARE. Supported dental care for 6K military personnel. Assisted with dentalprocedures. Performed patient cleanings. Exposed dental radiographs.