Dawn Campaigne Email & Phone Number

Hamilton, Ontario, Canada

Stoney Creek, Ontario, Canada

Stoney Creek, Ontario, Canada

Stoney Creek, Ontario, Canada

Stoney Creek

St. Catharines

• Effectively respond to a high-volume of inbound and outbound customer calls.• Addressed and resolved customer product complaints empathetically and professionally.• Gathered and verified all required customer information for tracking purposes.• Accurately documented, researched and resolved customer service issues.• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.• Resolved service, pricing and technical problems for customers by asking clear and specific questions.• Managed high call volume with tact and professionalism.• Met or exceeded service and quality standards every review period.

St. Catharines, Ontario

• Effectively managed a high-volume of inbound and outbound customer calls seeking service or installation of equipment• Addressed and resolved customer service complaints empathetically and professionally.• Gathered and verified all required customer information for tracking purposes.• Coordinate and secure funding for service and repairs, with various Government Agencies (ie. ODSP, DVA, WSIB, etc)• Scheduled and coordinated Technician service calls and installations daily.• Accurately documented, researched and resolved customer service issues.• Referred unresolved customer grievances to designated departments for further investigation.• Resolved service, pricing and technical problems for customers by asking clear and specific questions.• Managed high call volume with tact and professionalism.• Initiated operational improvements to improve overall service and warehouse productivity.• Acted professionally and patiently when addressing negative customer feedback.• Met or exceeded service and quality standards every review period.• Work with Vendors to source required parts for repairs• Provided relief coverage to Site Administrator, as required, for daily balancing and reporting to head office

Niagara Delivery Centre

• Effectively managed a high-volume of inbound and outbound customer calls.• Answered a constant flow of customer calls with up to 100 calls in queue per minute.• Addressed and resolved customer complaints empathetically and professionally.• Gathered and verified all required customer information for tracking purposes.• Defused volatile customer situations calmly and courteously.• Accurately documented, researched and resolved customer service issues.• Evaluated department reports on a monthly basis.• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.• Identified chronic customer issues by creating and maintaining customer complaint log.• Prepared reports and communication for senior management and clients.• Managed high call volume with tact and professionalism.• Contributed to operations improvements to improve overall call center productivity.• Oversaw call center employees to ensure customer satisfaction goals were consistently met.• Provided incentive to increase productivity by offering employees awards for best customer service.• Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.• Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.• Acted professionally and patiently when addressing negative customer feedback.• Met or exceeded service and quality standards every review period.• Lead team meetings to deliver process changes, make announcements or celebrate successes• Provide onsite support to Telephony Team to resolve Avaya phone issues, affecting site performance• Provide relief support to Incident Manager to respond to Emergencies, or issues and coordinate teams to address issuesProvide input and support for Operational Excellence visions

Human Resources Management And Services

Early Childhood Education, Early Childhood Education And Teaching

Activities and Societies: Graduated with honoursEarly Childhood Education