• Delivered comprehensive support to guests and customers through in-person interactions, emails, and phone calls, addressing their inquiries about health and wellness physical products, online courses, mobile apps, retreats and on-site services, all rooted in Dr. Deepak Chopra’s teachings. • Managed multiple customer service responsibilities, platforms and projects daily, specializing in addressing customer inquiries and user issues related to the Chopra Meditation & Wellbeing subscription app, thereby enhancing customer service and operational efficiency.• Contributed to social media moderation efforts, gathering valuable feedback and insights to improve customer experiences.• Implemented streamlined processes through the creation and edit of macros, automated responses, and Standard Operating Procedures SOPs.• Proficiently utilized Salesforce, ZenDesk, Gorgias, Slack, Google Workspace and Microsoft Office.• Chaired the Culture Committee, managing employee events, daily agendas and tasks to ensure optimal time management, while engaging employees with healthy lifestyle workshops, physical activities, contests, social events and philanthropy.

• Led front-end operations, driving sales and serving as the primary consultant for individuals pursuing yoga teacher and advanced yoga therapy certifications, significantly increasing program enrollments.• Managed administrative responsibilities with precision, including record keeping for client accounts plus document creation, editing, and management of critical elements such as price lists, contracts, credit terms, course logistics.• Utilized the Mindbody software to assist and track visitors in selecting yoga class packages and enrolling in personal growth workshops, as well as assign rooms and times for appointments, meetings and events.• Performed various clerical duties at the front desk and sales office, including greeting visitors as the first point of contact, handling phone inquiries, managing mail, and processing payments.