Dawn Ciszewski Email & Phone Number

Louisville, Kentucky, United States

Louisville, Kentucky

Fabrication and Cupping

Louisville, Kentucky

United States

Streetsboro, Ohio

Managed pricing, margin analysis, CRM installation and custom programming, customer visits, quote follow up, pricing negotiations, basic marketing and targeted program initiatives in addition to process improvements within the customer experience in addition to the inside sales management position.

Streetsboro, Ohio

Manage three inside sales representatives in a manufacturing facility for commercial burners, regulators, valves, and safety equipments related to heat and combustion technology. Industries served include metals, heat treating, glass making, foods, petroleum and powder coating to name a few. Implemented a CRM and document storage system that includes customer returns and engineer review process for quotation. Developed a dashboard for company personnel to measure key process indicators from a glance. Developed work instructions of key processes within the order to cash process related to inside sales as part of the successful achievement of ISO certification.

Streetsboro, Ohio

Beachwood, Ohio

Managed customer service personnel to ensure order accuracy, on-time delivery and specifications are met within the automotive aluminum casting markets. Responsibilities included: -Order entry and contract management. -Worked closely with sales managers, facility managers, and supply chain to control inventory for scrap tolling programs and new sales. -Interacted with logistics to ensure import/export regulations and documents were prepared according to freight forwarding guidelines. -Provided monthly pricing to external and internal customers. -Resolved billing issues with customer accounts. -Developed process flow documentation for new and existing business in addition to departmental processes. -Maintained customer inventory balances.-Oracle, Microsoft Applications, Lotus Notes

Beechwood, Ohio

Assisted in the hiring and training of new sales force for corporate sales office relocation. Responsibilities included: -Training and management of eight inside sales representatives in the aluminum rolled products distribution accounts for industrial applications for both bare and painted sheet products. -Order entry and contract management. -Managed a major key account with locations over the entire North American Region. -Developed close relationships with key contacts at all customers. -Resolved billing issues with customers. -Account management, inventory control for stocking programs on key business or strategic growth initiatives. -Close involvement with mill bookings, asset utilization and new product development in concert with supply chain, production control, division sales manager and product engineers.-Oracle, Microsoft Applications, Lotus Notes

Louisville, Kentucky

Managed various products and accounts.Responsibilities included: -Aluminum Blank Sales to OEMs in low and high bay lighting applications, cookware and aftermarket automotive rim sales. -Aluminum Sheet and Plate Sales for OEMs and distributors in the tooling plate, military and marine applications. This involved importation from Germany and Belgium facilities. -Aluminum coil sheet to OEMs and distributors in the US, Mexico and Canada. This included bare, painted and tread products. -Resolved billing issues with customers.-Oracle, JDE, and other OTC/ERP systems, Microsoft Applications, Lotus Notes

Hannibal, Ohio.

Managed large inside sales staff for accurate order entry to meet and exceed customer expectations. Responsibilities included: -Pricing for quarterly and contract business under sales management direction. -Developed statistical presentations for quarterly business review meetings. -Worked closely with sales management and production control teams to prepare budget scenarios for asset utilization and profitability. -Managed inside team to ensure sales budget and mill loading plans we optimized effectively and accurately. -Developed in concert with division sales manager and manufacturing short lead time, make and hold and various inventory programs for OEMs and key accounts. -Managed ISO procedures and represented the sales organization during internal and external audits. -Developed departmental instructions and value process mapping for inside sales and key customer programs. -Assisted division sales managers in billing resolution.

Hannibal, Ohio

Responsibilities included: -Managing key customer accounts to achieve 90% or better on time delivery. -Developed programs in concert with sales and manufacturing that supported customer delivery goals while reducing lead time and inventory. -Worked closely with IT to develop on order status and web sales portal. Developed presentation and training for customer roll out. Visited key customers to communicate roll out. -Development and presentation of customers programs to support joint growth and service initiatives. -Managing mill loading, master scheduling, and sales bookings to optimize assets and profitability. -Developing raw material purchasing needs to support sales while minimizing inventory. -Managed five mill schedulers and planners. -Charted key process variables in manufacturing process for each cost center. -Worked closely with process control teams on trouble shooting quality issues and defects. -Scheduling casting and hot mill operations at aluminum rolling mill. -Worked in concert with quality,manufacturing, and sales to ensure customer needs were met or exceeded in quality, service and on-time delivery while maintaining internal customer demands and inventory controls.-Worked closely with IT to implement new ERP system for Y2K.

Bachelor Of Science In Business Administration - Marketing, 3.69 Gpa

Graduated Cum Laude in 2011

Associate Of Science In Marketing And Sales Management, 3.86 Gpa

Graduated Summa Cum Laude in 2009. Awarded Presidents Cup.

Metallurgical Technology/Technician, 4.0

Completed 8 credit hours of metallurgical classes including destructive and non-destructive testing and techniques.