Dawn Clark-Pitts, Pmp, Lpc Email & Phone Number

Responsible for team supporting in-house developed eCommerce platform.Provide support to multiple government departments include Corporate Counsel, Medical Examiner, Veterans Services, Human Resources, and Fiscal Services,Responsible for delivering business requirements inclusive of system enhancements, testing and deployment for key government applications.

Pontiac, Mi

• Responsible and accountable for driving multiple projects with an average budget of $100K+.• Performs vendor management and statement of work development with the Purchasing department.• Builds credibility, established rapport, and maintained communication with stakeholders at multiple levels.• Implements systems and application upgrades, which included the coordination of multiple teams, with minimal customer impact.• Instrumental in establishing new standards for requirements gathering and mentoring Business Analysts.• Acts a Customer Relationship Manager (CRM) for business departments support by the eCommerce group

(Oakland County)

Responsible for planning, monitoring, controlling and supporting various projects for the Application Services team within the Oakland County IT Department (OCIT).

Novi, Mi

• Responsible and accountable for driving multiple projects with budgets ranging from $100K – $2.6M.• Performed vendor management and statement of work development with the Supply Chain department.• Performed risk management planning and risk identification and mitigation on all projects.• Built credibility, established rapport, and maintained communication with stakeholders at multiple levels and at multiple locations, including those external to the organization.• Managed a multi-phased, multi-streamed project to implement a Real Estate Management system to increase resource efficiency and consolidate department processes and procedures, related to land rights access and management, across two locations (MI and IA).• Managed the implementation of Esri GIS (geographical information system) infrastructure and client software, to integrate with the implementation of the new Real Estate Management System.• Responsible for the resource selection process for an application administrator for the new Real Estate Management systems.• Managed two PeopleSoft Continuous Delivery Model (CDM) cycles to delivery enhanced functionality for the Accounting, Supply Chain and Finance departments as well as ensure system maintainability.

Auburn Hill, Mi

• Responsible and accountable for driving multiple projects with budgets ranging from $300K – $32M.• Performed vendor management and contract reviews with our contract management department.• Performed risk management planning and risk identification and mitigation on all projects.• Managed the implementation of Cloud orchestration software and multiple supporting infrastructure applications to reduce delivery time of application infrastructure and facilitate faster time to market, which included development of Cloud Governance processes and procedures.• Built credibility, established rapport, and maintained communication with stakeholders at multiple levels, including those external to the organization.• Directed the implementation of core network and security infrastructure to support business application and client Internet transactions in multiple de-militarized zone environments.• Managed cross-functional, multi-located team in the deployment of new printers and multi-function (print/copy/scan) devices to over 700 back-office location and 1,350 retail banking centers, including balancing client business need with corporate device consolidation goals, hardware replacement (printers, multi-function devices), implementation of a new corporate copy/print charge-back system, development of operational and support process and coordination of client device training. • Led the implementation of new network-based load balancing technology in corporate LAN infrastructure, including refreshing core local area network switches, identification and coordination of pilot applications, coordinating application support team and client testing, and coordination of technical training.

A knowledge-based solutions/software development company that had offices in the U.S. and Belgium.• As one of the first ten employees, worked to establish a $2 million knowledge-based solutions/software development start-up company, with offices in the U.S. and Belgium.• Facilitated development of the project vision, objectives and requirements for an in-house developed, web-based application to support a client’s proprietary process for issue identification and improvement.• Led a team from requirements gathering to user acceptance testing in the development of three core modules of the company’s flagship product that enabled the innovation process for clients by allowing them to organize, evaluate and select the most valuable ideas and transform them into measureable business improvements.• Provided training and technical support for client administrators of our company’s application product.

Mainframe COBOL programmer in the store order processing group.

Master Of Arts (Ma), Mental Health Counseling/Counselor

Master Of Divinity (M.Div.)

Bachelor Of Business Administration (B.B.A.), Computer Information Systems

High School Diploma, Business Administration And Management, General