Dawn Cook Email and Phone Number
Dawn Cook work email
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Dawn Cook personal email
A highly motivated and versatile manager with extensive experience in operational & customer service environments, communication planning and delivery, change and risk management and insurance underwriting. Demonstrating high levels of drive and energy and committed to providing excellent customer service with strong influencing & negotiating skills and a natural ability to communicate easily at all levels to achieve the required results and outcomes.Specialties: My strengths are in customer service strategy and improvement (including Treating Customers Fairly), communication planning and delivery, change and project management, operational management and insurance underwriting
Allianz Insurance Plc
View- Website:
- allianz.co.uk
- Employees:
- 9962
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Area Technical And Operations ManagerAllianz Insurance Plc Jun 2012 - PresentHome BasedTo lead and motivate a team of Lift and Crane Engineer Surveyors to undertake inspections/examinations in accordance with the requirements of the appropriate legislation /regulation in line with the agreed Company standards and in a timely fashion.
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Compliance ManagerSerco Nov 2011 - May 2012Sheffield, United KingdomContracted to lead the Compliance work stream on a project to manage the transition of the outsourcing of the Freeman Grattan Holdings call centre to Serco. -
Account HandlerWillis Feb 2011 - Apr 2011Leicester, United KingdomTemporary role supporting the Renewal Handlers during a busy renewal period. -
Senior Manager, Quality & ControlsAlliance & Leicester Jun 2008 - Dec 2010Managed three teams to ensure Advice Quality (AQ) standards met and all sales staff Trained and Competent (T&C) to complete roles to achieve both quantity and quality targets. Close liaison with the business to identify and address areas of concern, developing robust corrective action plans and monitoring progress against these. Represented teams on Integration work streams and developed and delivered project plans to fully integrate A&L into Santander across all products/channels, including back office integration of AQ and T&C support teams. Re-introduced the practical approach to Treating Customers Fairly (TCF), identified key TCF issues within A&L Retail Bank and developed solutions to address these, reporting progress to FSA. -
Senior Manager, Compliance Strategy & Policy Team – CommunicationsAlliance & Leicester Jan 2006 - May 2008Identification of emerging regulatory risks (current, medium and long-term) and working with the business to address. Development of relationships with key stakeholders, including the FSA and supporting senior management FSA Approved Person regime and liaising with peers to conduct industry benchmarking. Selected to manage the Group’s ’Treating Customers Fairly’ programme.
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Senior Manager, Communication Knowledge & Information, Current Accounts & Savings Operations (Ca&S)Alliance & Leicester Mar 2003 - Dec 2005Supported operational teams across four Contact Centre sites, driving income and reducing costs, whilst embedding an environment of robust internal controls and business quality. Primarily focused on development and delivery of a Communication Strategy across the area, including provision of job related communications, knowledge & information. Subsidiary responsibilities included development of key communication channels, sales & service incentive scheme management, change management and business impact planning and development of proactive employee feedback channels to drive service improvement and employee satisfaction.
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Senior Customer Service Strategy ManagerAlliance & Leicester Jun 2000 - Feb 2003Delivered significant improvement in customer service (provided for both internal and external customers) across the Retail Bank. Used various tools and techniques to understand and drive service improvement opportunities and initiatives, by looking critically at the series of events customers experience as they do their business with us.
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Management Roles - See BelowAlliance & Leicester Jun 1997 - May 2000Group Customer Service Manager and Manager and Operational roles within A&L Insurance Services and A&L Insurance Direct
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Various Roles - From Advisor To Senior ManagerRoyal Sunalliance Aug 1977 - Jun 1997Various roles including latterly that of Customer Service Controller, Personal Insurances. Providing a Personal Insurance Underwriting Service for Insurance Brokers and Direct customers across the Midlands region, including call handling, documentation production and renewal review. Selected to co-ordinate & control the transfer of work from four area Branches into the new Midlands Region. Manager & technical referral point for 8 teams (approx.120 staff) including team building, coaching and staff development. Also, significant experience in Commercial Property, Liability and Motor Insurance underwriting and renewal review activities.
Dawn Cook Skills
Dawn Cook Education Details
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Wyggeston Girls Grammar School
Frequently Asked Questions about Dawn Cook
What company does Dawn Cook work for?
Dawn Cook works for Allianz Insurance Plc
What is Dawn Cook's role at the current company?
Dawn Cook's current role is Area Technical and Operations Manager at Allianz Insurance PLC.
What is Dawn Cook's email address?
Dawn Cook's email address is da****@****i.co.uk
What schools did Dawn Cook attend?
Dawn Cook attended Wyggeston Girls Grammar School.
What are some of Dawn Cook's interests?
Dawn Cook has interest in The Theatre, Body Combat And Sports Generally, Squash, I Also Enjoy Reading, Hockey, Travelling And Socialising.
What skills is Dawn Cook known for?
Dawn Cook has skills like Operations Management, Communications Planning, Customer Service, Underwriting, Customer Relations, Microsoft Office, Team Building, Word, Problem Solving, Team Leadership, Strategic Planning, Budgeting.
Who are Dawn Cook's colleagues?
Dawn Cook's colleagues are Kate Collard, Junsuda Viyaritt, Rhian Thomas, Andrea Montagna, Wong Jonathan, Yessica Reza, Maribel Basco.
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