• Proficient in the administration, support and utilization of Software Development Lifecycle tools including Rational Team Concert, UrbanCode Deploy, Microfocus ALM, Jenkins, SonarQube, Nexus IQ, Tasktop and Veracode.• Experienced in utilizing and maintaining Agile methodologies and workflow in an Enterprise environment.• Working knowledge of Windows and Unix based operating systems.• Effectively coach and lead team members in order to prioritize and successfully complete tasks in a fast-paced and rapidly changing environment.• Developing and administering written and verbal training for newly adopted systems, processes and procedures.• Facilitating onboarding of 200+ development teams into integrated DevSecOps build and deploy pipelines.• Partnering with internal and external Compliance teams to ensure DevSecOps processes adhere strictly to corporate and industry compliance standards. • Developing relationships with external vendor partners such as Veracode and IBM to ensure seamless adoption and utilization of vendor supported integrations.

• Responsible for the operational support of a production infrastructure environment which supports a workforce of over 10,000 individuals and a customer base of 20 million.• Manage and execute the installation and maintenance of system software.• Ensure the stability, integrity, security, performance, capacity, recoverability and efficient operation of our production environment.• Proficient in supporting multiple computing platforms and end user devices.• Monitoring and initiating immediate and permanent resolution to infrastructure service incidents.• Planning and directing the installation, testing, configuration, implementation, and maintenance of complex internally developed and/or vendor-supplied software for multiple computing platforms.• Ensuring that system and/or component performance meets expectations and monitoring actions to correct variance or improve efficiency.• Resolving complex system problems affecting business applications and users.• Ensuring the timely and successful implementation and modification of operating system components, online subsystems, and application development software to satisfy new or changing business needs.• Effectively interacting with customers through desk-side support and/or help desk activities and acting as a liaison with a vendor or application development team to find solutions to problems.• Working as part of a team that leverages agile approaches to meet business needs at an accelerated pace.

• Primarily responsible for working in partnership with internal business partners as well as other departments (IT, Underwriting, Field etc..) to develop and oversee detailed deliverable plans.• Analyze, develop/define and test changes to systems functions and controls required to support maintenance and/or small-scale business systems initiatives and enhancements while maintaining appropriate process and data integrity.• Developing and maintaining Microsoft Access Databases to meet business needs for reporting, tracking and Quality Assurance. • Additional responsibilities include:o Outlining clear business objectives and related obstacleso Working with Project Manager to oversee business tasks and timelineso Identification of appropriate business resourceso Providing clear and consistent requirements, test plans and communication of progress.o Executing system and business testingo Researching and resolving user problemso Participating in key work-sessions, i.e., Requirements sessions, Review of existing situation, Impact Assessments etc…o Providing overviews of supported systems.o Appropriately defining, escalating and addressing baseline problems and requests that require systems support.o Accountable for the integrity of systems enhancements across multiple initiatives including thoroughly testing programs in an integrated systems environment.o Consulting various areas within and outside of the department to provide expertise on supported systems.o Constructing viable solutions to business needs taking into consideration resource and systems constraints.

• Responsibilities included managing employee referral program, processing offers and new hire paperwork, assisting recruiters in sourcing and reporting, and processing unemployment and position elimination paperwork.• Assisted Human Resources staff in filing, copying, faxing, typing, transcribing, setting appointments, and using computer applications such as Word, Excel, PowerPoint, Access, PeopleSoft and Lotus Notes. • Acted as “in house” technical support for the department.

• Responsible for a team of employees and section of the store including cash registers, gift, bargain, audio books, and greeting cards.• Acted as customer service and cashiering trainer for all new employees.• Accounted for up to $25,000 daily, making all bank deposits.• Kept detailed journal reports of media intake.• Acted as greeting card liaison responsible for ordering through independent vendors.• Authorized to approve returns, exchanges, voids, checks, safe drops, and cashier count-downs.

• Responsible for the care and feeding of juvenile Peregrine falcons.• Participated in leg banding for identification.• Observed behavior and recorded data on a daily basis.• Surveyed existing habitat for potentially detrimental situations such as predation.• Camped at hacking site for 11 weeks in all types of weather conditions.• Compiled data into a report published by the North Carolina Wildlife Commission.

• Assisted veterinarians in examinations and surgical procedures including the preparation of animals as well as surgical equipment.• Caring for and handling sick and injured animals including feeding, monitoring, cleaning, bandaging, administering medication, and performing dentals.• Maintaining a clean and sterile environment.

• Required interpretation of regional history, flora and fauna, and personal hours to research interesting topics for presentation. Activities included bird walks, cave tours, star gazing, bat programs, owl programs, campfire programs, nature hikes, arts and crafts, boat tours, slide shows, wildlife programs, interpretation of plants, animals, and other natural experiences to a wide variety of age groups.• Duties also included typing and editing a weekly schedule of activities, promoting these activities, and keeping a detailed log of program success and effectiveness.