I am responsible for managing a customer base of £6m per annum. I have a team of Corporate account executives to manage a base of 60-80 corporate customers. My role is to lead and motivate the team to ensure true base penetration, holistic approach to the customers and white spacing, new revenue generation from each customer and to reduce monthly/annual churn through adp/account reviews and ensuring regular customer contact. I undertake regular one2 ones and PDP's with the team to enable them… Show more I am responsible for managing a customer base of £6m per annum. I have a team of Corporate account executives to manage a base of 60-80 corporate customers. My role is to lead and motivate the team to ensure true base penetration, holistic approach to the customers and white spacing, new revenue generation from each customer and to reduce monthly/annual churn through adp/account reviews and ensuring regular customer contact. I undertake regular one2 ones and PDP's with the team to enable them to stay motivated and engaged. I am responsible for producing and delivering the Corporate Strategic focus to ensure we are moving in the right direction. I also manage the day to day cadence of the team through kpi's, performance management, daily reporting on productivitiy and sales, presentations of numbers for review by senior management and daily support for my team from a coaching perspective. Show less

The role was to manage a team of new business agents. I was responsibile for TalkTalk Businesses inbound sales line, web to sale conversions, lead generations, referrals and onboarding of larger new logos. I managed the process of liasing with the BDM teams whom were field based, my team would generate the larger opportunities and work side by side with the BDM team. The role also was responsible for generating internal leads, lisiaing with department managers to esnure there was cadence in… Show more The role was to manage a team of new business agents. I was responsibile for TalkTalk Businesses inbound sales line, web to sale conversions, lead generations, referrals and onboarding of larger new logos. I managed the process of liasing with the BDM teams whom were field based, my team would generate the larger opportunities and work side by side with the BDM team. The role also was responsible for generating internal leads, lisiaing with department managers to esnure there was cadence in lead gen into my area. I was also responsible for generating over £20k of new business on a monthly basis. I managed the relationship with the website manager to ensure he was fully aligned with our tactical and strategic plan for new business. Show less

The Corporate Team leader role was to support the Sales manager with the daily cadence and running of the team. The role was to work closely with the account managers to coach develop and lead to ensure the team were utilising the consultative sale process to exceed targets and KPI;s. The role ensured that in the absenc of the Manager I became second in command and worked with the senior management team on the strategic focus of corporate and how we can motivate the team to be aligned and… Show more The Corporate Team leader role was to support the Sales manager with the daily cadence and running of the team. The role was to work closely with the account managers to coach develop and lead to ensure the team were utilising the consultative sale process to exceed targets and KPI;s. The role ensured that in the absenc of the Manager I became second in command and worked with the senior management team on the strategic focus of corporate and how we can motivate the team to be aligned and acheive the same goals. Show less

My role is to manage a intimate account base of Corporate customers ensuring each business receives a valued personal service. The main objective is to ensure the customers are happy with all aspects of their account. I am the main point of contact to provide continuity. With my experience and product knowledge I can ensure that each customer remains current in IT and I can also offer a future proof scalable solution. I take a pro active approach to Account Management but I am also adaptable to… Show more My role is to manage a intimate account base of Corporate customers ensuring each business receives a valued personal service. The main objective is to ensure the customers are happy with all aspects of their account. I am the main point of contact to provide continuity. With my experience and product knowledge I can ensure that each customer remains current in IT and I can also offer a future proof scalable solution. I take a pro active approach to Account Management but I am also adaptable to the customers needs and requirements. The role is hybrid so although predominantly desk based I am also often out in the field in meetings with customers and therefore can deliver a trusted reliable service. Show less

My role at TalkTalk Business is to deliver a credible and valued service to my customers, through effective and thorough Account Management. My aim is to be the main point of contact to my customers to offer a truly supportative role that my customers can rely on and offer an excellent customer experience. I aim to deliver a trusted a service that can offer the customer a solution that is truly effective for their business and will help keep my customers ahead of the competition, by offering a… Show more My role at TalkTalk Business is to deliver a credible and valued service to my customers, through effective and thorough Account Management. My aim is to be the main point of contact to my customers to offer a truly supportative role that my customers can rely on and offer an excellent customer experience. I aim to deliver a trusted a service that can offer the customer a solution that is truly effective for their business and will help keep my customers ahead of the competition, by offering a future proof solution that supports and encourages their businesses to grow.My role is supported by our extensive portfolio of products which allows me to truly offer a solution which is unique to each individual customer and their business needs. The product portfolio I am working on includes dedicated connections such as Ethernet and EFM, hosted solutions such as a Hosted Unified Comms, PBX, Inbound Solutions -IVR's, Managed devices & firewalls, Voice products IPISDN30's, Mobiles and CPS and WLR. Show less

My role as an Account Manager at Brandspace was to manage my base of customers effectively, ensuring I was developing each Account by understanding future plans for marketing or any current projects the customer was working on. It was my responsibility to correspond the customers budget, their target buyer, footfall and availability with the ideal venue to promote their business.The role was heavily reliant on being organised, as the customers would usually have a short period of time… Show more My role as an Account Manager at Brandspace was to manage my base of customers effectively, ensuring I was developing each Account by understanding future plans for marketing or any current projects the customer was working on. It was my responsibility to correspond the customers budget, their target buyer, footfall and availability with the ideal venue to promote their business.The role was heavily reliant on being organised, as the customers would usually have a short period of time to get the venue and therefore being successful in this role depended on my own time management and hard work.Another key aspect of this role was general health and safety, I had to abide by the rules of the shopping centres so I would often have to seek approval in designs of potential stalls and would often have to advise and help in the design to ensure the customer was successful in gaining their place at their desired venue. Show less

My role in Equalease was to take inbound sales calls from customers wanting to lease vehicles for business use. My role developed during this time and my responsibility increased to ensuring the customers credit file matches our criteria. I would also ensure the customers were insured and it was my responsibility to ensure all cars that belonged to the company were ensured and the data base kept up to date. My main focus was being organised as this was imperative to being successful in… Show more My role in Equalease was to take inbound sales calls from customers wanting to lease vehicles for business use. My role developed during this time and my responsibility increased to ensuring the customers credit file matches our criteria. I would also ensure the customers were insured and it was my responsibility to ensure all cars that belonged to the company were ensured and the data base kept up to date. My main focus was being organised as this was imperative to being successful in this role. I built up relationships with the customers to ensure we received repeat business through my rapport an dedication to an excellent customer experience. Show less

My role at WLC was to make 200 outbound calls to businesses on a daily basis. The calls were based around transactional outbound sales so productivity and tenacity was key. My role was to determine the decision maker and build rapport and sell the product based solely on cost.