Responsible for the oversight of operations and business development, The Custom Call Center provides outstanding customer service to real estate owners, developers, and property managers. Every call counts, and every property matters. With 24/7 customer service, we will ensure that prospects and tenants receive the assistance they need, no matter what time of day.We have three main services: Prospect Support, Tenant Support, and Outbound Support. Whether you need help scheduling new leads, addressing maintenance requests, or making calls that a team may not have time to complete, we have you covered.To learn more about The Custom Call Center, follow us on LinkedIn and reach out to us through our website at www.thecustomcallcenter.com

Responsible for the organization's day to day operations, business development and account management.

Responsible for the successful delivery of all client engagements, leading and coordinating the onsite teams and vendor resources across all initiatives.

With more than 25 years experience leading diversely scaled initiatives, my unique approach to management leverages best practices across the various methodologies to deliver consistent, high-quality implementations. I've worked with several organizations to develop their internal Project Management Offices by partnering closely with them to fully understand the organizational goals and documenting the standard operating procedures, templates, repeatable project models and training needed in order to operate more efficiently and maximize performance.I've had the privilege of working with clients across various industries to align and prioritize both business and technology initiatives, manage their implementations through all phases of the project lifecycle and ensure a quality, on-time, in-scope delivery. An additional value that I bring is the continuous communication and coordination with all project stakeholders to ensure everyone is working towards the same project goals. I maintain a strict change management and budget processes throughout the initiative and obtain approvals for all requests prior to implementing to minimize risks and avoid overruns.