Dawn Delgado Email and Phone Number

I have been managing a team of customer service specialists who handle recall notifications and communications for various clients. I have completed a certification in crisis management from Harvard University, which has enabled me to handle complex and sensitive cases with professionalism and empathy. I have also enhanced my strategic thinking and leadership skills through another Harvard certificate program. With over 12 years of work experience in customer service, I have developed strong organization skills and proficiency in Microsoft Office and Google Workspace. I have also worked with JPMorgan Chase for over 10 years, where I started as a customer service specialist and rose to the position of team leader, overseeing a team of 15 staff members. I am passionate about providing excellent customer service and ensuring customer satisfaction and loyalty. I am also committed to continuous learning and improvement, and I seek to apply my skills and knowledge to support the mission and vision of National Recalls. I believe I can bring diverse perspectives and experiences to the team, and I look forward to collaborating with you on delivering quality and timely services to our clients.