Dawn Deporter, Rph, M.B.A. Email & Phone Number

Baton Rouge, La, Us

Atlanta, Ga, Us

LGBTQ-Focused Healthcare, Pharmacy and Clinical Operations, 340B Contract Pharmacy, 340B Administration, Strategic Planning and Implementation, Business Transformation, Patient/Client Experience, Metrics & KPI, Quality Management, Workflow Optimization, Customer/Client Focused Culture, Patient Management Programs

Strategic advisory and consultancy providing guidance and SME perspective to private equity, pharmacy, and healthcare clients.M&A Pharmacy Sell-Side RepresentationBuyer ServicesBusiness ValuationStrategy & PlanningPHARMACY SERVICES Compounding & Specialty Pharmacy 340B Contract PharmacyFront-End Pharmacy, Back-End & Mail OrderPharmacy Benefit Management (PBM)Reimbursement Pharmacy Dispensing ServicesCall Center, Product Fulfillment & RepackHome Infusion & Long-Term CareOperations & StrategyWorkflow & Process ManagementPerformance ImprovementTalent AcquisitionOperational ReviewFinancial AnalysisRegulatory ComplianceUSP ComplianceAccreditations – URAC, PCAB, JCAHO, DMEPOS & VIPPS

Eden Prairie , Mn, Us

Recruited to lead the 503B compounding team in manufacturing sterile compounded product to cGMP standards; develop a 3-year growth strategy, and lead operations while facilitating cross-functional teams’ performance inclusive of operations, sales, quality, business planning, and business development. 6 weeks after start date corporate parent, UnitedHealth Group announced an enterprise-wide restructuring. Following the decision to discontinue this business unit, responsibilities shifted to divestiture/closure.• Personally contacted clients/customers to inform them of the closure and provided supplier referrals.• Coordinated with HR in efforts to place/transfer personnel to other positions in the corporation and separated employee notifications • Divestiture of $8M in assets, including $5M in automation equipment ($2M on site and $3M coordinated with vendor in Italy for Factory Acceptance Testing (FAT) and shipping to purchaser).• Coordinated with Real Estate Services to sublease leasehold manufacturing and office spaces.

Plano, Texas, Us

Promoted to provide strategic direction and leadership for operations of 38 pharmacies, including Retail, 340B Contract Pharmacy, Specialty, Compounding, and Long-Term Care. Directed 4 supervisors managing 300+ employees. Oversaw all strategic initiatives and call center operations, encompassing integration, P&L/budgeting, customer service, drug procurement, receiving, security, inventory control, business development, fulfillment, and clinical programs.• March 2013–January 2020 – Managed P&L during 10X growth from $188M to $2.3B over 7 years, working alongside C-suite executives to identify opportunities for contractual growth, patient experience improvements, acquisitions, and startups.• November 2018–January 2020 – Drove 1.9X growth in annual revenue from $1.2B to $2.3B in 15 months through organic growth and acquisitions: built 14 pharmacies, working with real estate to secure location; design through build out process, licensing, contracting, staffing, and accreditations• Developed acquisition target list, BOD presentation creation and pitch team member; performed operational, regulatory and compliance due diligence; integration of 3 transactions• Realized $760K in annual savings by centralizing redundant processes (call center, PA, financial assistance, compounding, specialty, training, and accreditation); rolled out enterprise-wide compliance program. • Built and operationalized 7 new retail 340B pharmacies in conjunction with pharmacy director and facilities management team• Reduced labor costs 25%-33% per prescription by focusing pharmacies on base business and metrics spanning performance, quality, safety, and financial• Partnered with in-house and external programmers to plan and execute IT-driven process and systems improvement: operational dashboards for KPIs and metrics• 3rd Party Payer Expansion – Accreditation of 3 pharmacies through URAC, 2 through ACHC, and 12 through VIPPS gained 100% entry into targeted third-party payer networks.

Plano, Texas, Us

Promoted to provide strategic direction for business development and operational initiatives by capitalizing on company’s competitive advantages, and market & economic opportunities within 340B and specialty pharmacy distribution. Worked with CEO to create corporate 340B strategies: form new relationships, sign new entities, increase number of entities reaching script threshold, geographic expansion, grow transfer accounts, integrate administration reporting process, launch on-site pharmacies, and implement internal audit function.• Grew revenue 5-fold to $1.2B by opening 4 new pharmacies; devised strategy with CEO to increase specialty business, resulting in 2 LDD contracts, 1 new health plan agreement, and 2 advanced services contracts. • Increased patient satisfaction from 97% to 99.1% across all business lines and boosted net promoter score by 8 ppts; improved patient experience through patient portal & mobile app development and call center capabilities expansion; offered additional options for delivery increased patient-directed refills by 30% • Met or exceeded script count targets for retail (102%), specialty (106.7%), 340B (106.4%), and compounding (100%) in collaboration with executive leadership to craft/launch growth strategy: buy-and-build in targeted geographies reaching 100% market penetration; signed 20 new Pharmacy Service Agreements annually • Reduced OPEX per Rx 10% on average and DIR fees ~2% by partnering with CFO to develop and execute plan to minimize operating expenses through EQuIPP score management and proprietary report generation.• Avita/Longs Pharmacy Integration – Established strategy & execution, regulatory compliance, operations, and budgets for all pharmacies; standard pharmacy software conversion; standardized policy and established and managed strategy and operations to key metrics for all business lines across all locations

Plano, Texas, Us

Recruited to manage operations of 4 specialty pharmacies providing 340B administration and contract pharmacy services to chronically ill patients. Developed strategic growth opportunities. Led 13 direct reports overseeing 120 staff in pharmacy, operations, accreditation, and training divisions. Promoted from Director to VP 10/2014.• Played key role in 50% business growth, $188M to ~$270M; partnered with C-suite on organic growth and M&A strategies. Expanded from 4 pharmacies licensed in 6 states to 7 pharmacies licensed in 39 states. • Completed 20 pharmacy acquisition integrations from 2013-2016: expanded lines of business accommodating client requests, including specialty, co-branding, managing CE branded pharmacy, client consulting services, internal audit function (via partners), at proximity-based on-site locations• Built quality, patient, and medication therapy management programs; compliance, accreditation, and prior authorization departments, clinical oversight, and infection control committees; and dedicated call center.• Transformed business to enter contracting market, attain first-ever URAC and ACHC Specialty Pharmacy accreditation in record-setting 14 months, obtain VIPPS, and ensure adherence to quality initiatives, metrics, and Board of Pharmacy requirements. • Authored policy & procedure manual, expanding from 2 to 107 policies; developed organization’s first training programs; built internal audit and HIPAA compliance programs. Created business continuity plans.• Developed strategies that lowered pharmacy expenses, improved operational and service efficiencies, and enhanced patient health outcomes to 90%+ with up to 1,000 scripts per day at flagship pharmacy.

Louisville, Kentucky, Us

Provided strategic direction, operational leadership, and P&L management for pharmacies with $46.8M in revenue servicing long-term care facilities, skilled nursing facilities, assisted living facilities, group homes, and mental health facilities; established policies, procedures, benchmarks, and goals• Drove regional turnaround and transformation with 150% improvement in productivity from 22 to 54.9 scripts per hour, 29% increase in technician productivity, 6% revenue growth, 10% boost in quality to 99.8%.• Strengthened financial controls, instituted stringent collections procedures, launched business development initiatives, implemented staff training programs, and created quality management culture of engagement.• Reduced costs for delivery 19%, back-up service 22%, inventory 4%, labor 22%, and general expenses 25%• Boosted customer service ratings from 78% to 89% in 6 months by training staff and quarterly client visits

St. Louis, Mo, Us

Us

Deerfield, Il, Us

Master'S Degree, Business Administration, Management And Operations

Bachelors Of Science, Pharmacy

Bachelor'S Of Science, Pre-Medicine/Pre-Medical Studies/Communication Disorders