Convolute wound composite tubes.

Technical Non Woven Filtration

Set and maintain deadlines for site surveyors. Monitor, maintain and update daily workload from surveys and feed this to the production dept. Update contracts manager, contracts director and the production planner on site work programmes and work closely with the production planner to reflect current site requirements. Update internal departments as to current needs of third parties which have a direct effect on production needs. Meet with survey administrators to ensure forward planning of the surveyors time is managed correctly. Ensure Contracts Managers have all relevant site information, drawings, plans and sequence information to ensure installations run smoothly. Maintain site survey spreadsheets to ensure all information is up to date with the correct information and any comments and observations are noted and are then sent out to the relevant customers on a regular basis.Achievements:• Within a short period of time identified procedural inefficiencies and implemented new systems to streamline workflows.• Liaised with Senior Management to identify methods to improve the productivity of key personnel throughout the business.• Incorporated KPIs to ensure optimum performance.• Streamlining logistical arm of the business and giving Sovereign more control over missing and damaged frames that the business then has to rework and deal with.

• Responsibility for production of timely and accurate quotations to customers• Management of sales pipeline and closure of quotation to order• Processing all compliance and installation paperwork ensuring final and accurate timely invoicing• Overall responsibility for update and maintenance of customer database and CRM software (Salesforce) including reconciliation, exception reporting and continual audit.• Line management of administration staff• Negotiation with and appointment of sub-contract suppliers• Issue of daily/weekly/monthly reporting to senior management• Daily liaison with internal and external stakeholders.

• Maintain internal systems and database records to ensure complete accuracy on data and associated billing. • Provide information reports on statistical data to senior management. • Processing correspondence in relation to operation activities and liaise with all departments to ensure seamless exchange of data for IT records.• The arrangement and liaison with Police forces nationally to ensure URN numbers and compliance certification are assigned to specific client projects and sites along with SSAIB accreditation on behalf of the company is a prime responsibility.• Reconciliation of customer accounts , assisting in billing and contract resolution• Daily liaison with internal and external stakeholders.• Demonstrate a high standard of customer service.

• Responsible for co-ordinating nationwide electronic security engineers via an extremely busy service desk ensuring that target SLA times are achieved.• First line customer contact (commercial and domestic). Dealing with all enquiries and complaints.• Logging of all call on the specialist database, adding new customers, prioritising and allocating jobs to engineers.• Continual contact with engineers throughout the day, tracking and keeping in control of SLA times.• Reacting to emergency issues and reallocating resource• Ordering all parts for revisits.• Supplying quotations for new installations and upgrades • Pursuing and processing sales orders and co-ordinating works through ti completion and final invoice• Generate and produce risk assessments, method statements, fire certificates and maintenance reports.• Produce update reports and close down reports for customers.• Daily liaison with internal and external stakeholder to ensure customer satisfaction is obtained in a timely manner.

• Reception duties, meeting and greeting visitors into the office.• Contact existing customers to ensure that their needs and expectations are fully met.• Answering telephone enquiries.• General administration duties, typing, filing, inputting data, photocopying and faxing.• Processing letting applications.• Daily diary planning.• Banking, cash and online.• Liaising with solicitors, surveyors and mortgage advisors on various issues.

• Management responsible for 56 stores• Plan and prioritise day to day activities to ensure all business targets are met.• Recruitment and staff inductions.• Training in sales techniques and retail promotions.• Provide help desk support for every store in the country for mini lab breakdowns.• Training in maintenance, repair and use of all photography equipment • Shop visits, rotas and reports.• Allocation of monthly targets and benchmarks.• Approval of timesheets and expenses.• Investigation and resolution of customer complaints.