Worked with several US and Global companies managing their online chat support and customer service: HitPoint Gaming, Abby Iron Doors, Theradome, Infinity Hair, Infinity Shoes, Merchandise Gaming, UnoCardio, and Watch Warehouse are a few of the companies I supported.Had 37 direct reports in Sales and Marketing to manage and trainDeveloped high quality business strategies and plans ensuring their alignment with short-term and long-term objectivesLead and motivated subordinates to advance employee engagement and develop a high performing managerial teamManaged online chat, phone calls, and emails for companies using platforms: Shopify, Zendesk, Proonto, Slack, and many other customer preferred products.Addressed all customer complaints and resolved them in a way that is equitable to both customers and businesses.Trained direct employees of these companies on all software platformsMade suggestions for future products and upgrades based on customer feedbackTracked shipments and made changes to customer orders when requested.