Dawn E. Archer Email & Phone Number

Sugar Land, Tx

Sugar Land, Texas

Sugar Land, Tx

In addition to the daily duties of the Customer Service Representative II position, reviewed resumes and assisted in interviewing potential employees for Customer Service. Assembled new hire welcome kits to include, “goodie bags”, employee benefits packet, and other pertinent documents for the Customer Service Representative.Lead the Customer Service Department which included 7 representatives. Approved time sheets, PTOs and kept accurate records of personnel files. Trained new hire CSRs by creating an environment in which they could excel through encouragement and empowerment. Managed and maintained daily reports for weekly and monthly executive meetings. Reconciliation of monthly and year-end inventory. Liaison for Sales, Marketing, Finance, Operations and Quality Assurance.

Sugar Land, Tx

Effectively received and entered customer purchase orders into accounting system (Syspro). Gathered logistic quotes from several carriers and arranged transportation for our customers. Generated Sales Pick Tickets for our warehouses, Order Confirmations for our customers, Freight Purchase Orders for the transportation carriers and ensured that each customer’s order was dispatched and arrived at its destination on time and with the correct quantities. Managed Industrial and Foodservice customers across the United States, with key accounts that included Guayaki, Costco, JM Smucker, Nature’s Path, Sysco (all locations), Coca Cola/Honest Tea and Dawn Foods. Prequalified potential customers while updating and maintaining current accounts. Assumed responsibilities of other CSRs during their absence.

Sugar Land, Tx

Coordinated orders, invoiced and closed transactions for assigned customers. Sorted, maintained and archived customer files based on a fiscal year calendar.Transferred Certificate of Analysis to customers and warehouses. Assisted in sending out Organic and Kosher Certificates, Product Data Sheets and all required statements to customers.Efficiently answered questions and complaints made by customers and consumers via company website, telephone as well as postal mail; then processed through the CRM (Customer Relationship Management) portal.Hand-picked and shipped nationwide and international sample requests through USPS, UPS and FedEx.

Houston, Tx

In addition to the daily duties of the Traffic Shipping Manager / Warehouse Receiving Supervisor, assisted in the selection and purchasing of merchandise for the company. Scheduled the delivery of merchandise and supervised the inventory. Selected the ingredients for daily and future production runs. Researched materials for private label companies, located ingredients for new and current product lines while negotiating prices with vendors.

Houston, Tx

Responsible for developing and maintaining transportation and distribution procedures to maximize delivery efficiency while increasing sales. Selected appropriate transfer methods to minimize delivery cost and boost customer satisfaction. Delegated jobs in accordance with employees’ skills and abilities to meet the company expectations. Tactfully resolved customer’s concerns, assembled orders and prepared goods for shipment. Supported receiving department with oversized shipments. Filed claims based on damages and discrepancies for proper reimbursement. Completed daily shipping and receiving reports for accurate inventory lists. Supervised the receipt and safety of goods coming through the warehouse. Processed bills of lading, export documentation, insuring all shipments were compliant.

Houston, Tx

Composed advertisements for open positions within the company. Maintained confidential personnel records, scheduled and coordinated applicant testing. Administered benefits, maintained and updated W2’s, W4’s, 401K plans and health insurance. Answered employee HR related questions and issues. Balanced payroll, input data from time sheets and production records into ADP payroll system. Responsible for filing federal, state and local taxes and payments.

Houston, Tx

Answered and screened incoming calls, scheduled appointments, arranged meetings and greeted vendors. Data entry and reporting, processed orders, invoiced, distributed incoming mail, while preparing outgoing packages for USPS, UPS and FedEx. Maintained office supplies, filed and kept records of copied documents. Accurately calculated and made daily deposits for a multi-million dollar company. Developed a professional reputation with customers by handling inquiries and listening attentively and then suggesting products and services to meet their needs, while exuding a positive image that reflected well on the organization.

Business Management, Computer Communications And Video Production.

Education record