Dawn Eik Email & Phone Number

Malaysia

- Manage a portfolio of SME/Commercial Banking clienteles for their domestics banking needs. - To drive business growth, increase market share and Bank/Team's profitability via continuously identifying opportunities and provide solutions to meet the existing / new customers' needs through cross-selling of products and services. - Deliver both in terms of speed and quality for all KPIs assigned. - Promote active utilization on the existing approved facility to maximize the utilization rate by the good quality customer. - Collaborate with other support department to understand and to keep updated on the customer's operational needs on the facility. - Conduct due diligence on borrower, supplier, and buyer for trade facility applications. - Monitor loan assets by reviewing the loan facilities, business performance and financial performance of the customers and checking the progress of the customers' projects to identify any early warning signals that may lead to the loan assets to turn defaults or Non Performing. - Identify the risks and provide mitigation plans to address the risk areas relating to each financing.

• Managing a team of Commercial relationship managers in ensuring the team delivers the revenue as well as increasing the bank’s overall wallet size.• Responsible for managing a portfolio of commercial including review case to ensure KYC / ASR / Director’s resolution and etc are accurately completed as well as documents are in order.• Monitor the overall facility utilization and profitability of assigned portfolio.• Build rapport and develop meaningful networking in customer’s organisation, for priority in utilization of the Bank’s facilities.• Identify customer needs and / or cross selling opportunities as well as negotiate for best margins to optimize profitability.

• Managing the branch business banking & corporate banking under Branch distribution & transaction banking department• Develop and execute business plan and strategy in line with achieving the branch contribution to profitability and growth• Lead and manage the sales force in achieving the desired sales targets• Establish business contacts and manage relationships for expansion of business opportunities• Be responsible for overall customer satisfaction, service quality and branch operational efficiency• Motivate branch staff and impart skills and knowledge in service, sales and operations to elevate levels of performance• Reward the top FCA (Foreign Currency Account) branch for the quarterly challenge

• Provide training and coaching to staff under his/her care• Build good relationship with existing customers and penetrate new Customer• To achieve team sales target of all assigned products• To source and recruit sales people• To manage day to day operations and improve branch performance in terms of profitability, sales revenue, customer awareness and cost control.• To be the top 5 of branches in nationwide.

• Provide financial advice to clients which include deposits, loans and investments• Manage customer’s requirements and expectations• Maintain and grow a portfolio of high net worth customers• Recommend and advice clients on new products that would fulfil their needs• Achieve high sales/production by providing first class service and advice through the recommendation of financial products and solutions• Acquire new product knowledge and updates on financial markets and tools; i.e. property, loans and general market news.• To be invited as the speaker for training course.• To be the top 3 of achieving Sales Target in nationwide.

• Generate mortgage loan as well as MRTA/MLTA sales to the company. By carried out customer granted services, I was keen to handle general enquiries regarding housing loan issues although it mostly would not create any direct profit to my monthly sales commitment. Besides than building up reliable relationship with existing customers, real estate agents, developer’s sales staffs and solicitors, I was looked forward to others alternative network who also potentially enhanced my sales performance such as personal finance consultants (OCBC colleagues), insurance agents, architectural firm, MM2H agency and etc.• Monthly sales performance range was RM 2million to RM 6millions per month (only subjected Sub sales Residential Properties Loan).• Mastered in housing loan application procedure, products knowledge and organisation.• To be the top 5 of achieving Sales Target in nationwide.