Dawn Eik Email & Phone Number

Malaysia

- Manage a portfolio of SME/Commercial Banking clienteles for their domestics banking needs. - To drive business growth, increase market share and Bank/Team's profitability via continuously identifying opportunities and provide solutions to meet the existing / new customers' needs through cross-selling of products and services. - Deliver both in terms of.

• Managing a team of Commercial relationship managers in ensuring the team delivers the revenue as well as increasing the bank’s overall wallet size.
• Responsible for managing a portfolio of commercial including review case to ensure KYC / ASR / Director’s resolution and etc are accurately completed as well as documents are in order.
• Monitor the overall facility utilization and profitability of assigned portfolio.
• Build rapport and develop meaningful networking in customer’s organisation, for priority in utilization of the Bank’s facilities.
• Identify customer needs and / or cross selling opportunities as well as negotiate for best margins to optimize profitability.

• Managing the branch business banking & corporate banking under Branch distribution & transaction banking department
• Develop and execute business plan and strategy in line with achieving the branch contribution to profitability and growth
• Lead and manage the sales force in achieving the desired sales targets
• Establish business contacts and manage relationships for expansion of business opportunities
• Be responsible for overall customer satisfaction, service quality and branch operational efficiency
• Motivate branch staff and impart skills and knowledge in service, sales and operations to elevate levels of performance

• Provide training and coaching to staff under his/her care
• Build good relationship with existing customers and penetrate new Customer
• To achieve team sales target of all assigned products
• To source and recruit sales people
• To manage day to day operations and improve branch performance in terms of profitability, sales revenue, customer awareness and cost control.
• To be the top 5 of branches in nationwide.

• Provide financial advice to clients which include deposits, loans and investments
• Manage customer’s requirements and expectations
• Maintain and grow a portfolio of high net worth customers
• Recommend and advice clients on new products that would fulfil their needs
• Achieve high sales/production by providing first class service and advice through the recommendation of financial products and solutions
• Acquire new product knowledge and updates on financial markets and tools; i.e. property, loans and general market news.

• Generate mortgage loan as well as MRTA/MLTA sales to the company. By carried out customer granted services, I was keen to handle general enquiries regarding housing loan issues although it mostly would not create any.
• Monthly sales performance range was RM 2million to RM 6millions per month (only subjected Sub sales Residential Properties Loan).
• Mastered in housing loan application procedure, products knowledge and organisation.
• To be the top 5 of achieving Sales Target in nationwide.