Dawn Eldridge Email & Phone Number

Cincinnati, Ohio, US

• Product Owner of the Physical Security Product which encompasses the technology solution that secures the Fifth Third Bank real estate footprint with card readers and burglary alarms, manages employee movement and.
• Manage, prioritize, and socialize the product backlog and product roadmap to ensure product growth and to maximize the value added to benefit the bank customers
• Articulate and document user stories for epics and features
• Interim application manager for the 18+ applications that make-up the Physical Security product
• Collaborate with vendor account executives for each application to provide input to their product roadmap
• Coordinate all upgrades to each application with the associated vendor, development team and user acceptance testing teams

Cincinnati, Ohio, US

• IT liaison between the business line, implementations, and operations throughout the project cycle serving as both Business Analyst and Project Manager.
• Served as a lead business analyst and project manager in implementation of new applications within the physical security product for card access management and physical access control systems
• Created business requirements for modifications for the monthly release which ranged from five to eight items a month. Reviewed and resolved production issues by the client
• Developed planning, testing, and implementation plans to ensure project dates were met
• Reviewed operational procedures and methods and recommends changes for improvement with an emphasis on automation and efficiency
• Identified, researched, and analyzed production problems before developing a resolution

Coraopolis, PA, US

• Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring.
• Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments

O'Fallon, Illinois, US

• Obtain and manage all patient contact and insurance information

Kansas City, MO, US

• Meet and interview clients to gather all necessary information to complete their federal and state tax returns
• Complete and file all necessary forms for a client’s taxes at the federal, state, and city levels

• Coordinated and facilitated all fund raising activities
• Maintained and documented all revenues and expenses
• Maintained and reported all budgeting activities

• Managed teams in multiple locations responsible for business requirements definition, code development, testing, training, and implementation of software for large markets
• Managed timelines and budgets to ensure product delivery within cost and schedule
• Facilitated cost analysis, forecasting, and invoice processing for my responsible areas of the project
• Documented high level design documentation
• Translated business logic into coding specifications
• Led software development for project team

Bachelor'S Degree, Accounting

Master'S Degree, Project Management