▪️ Lead and mentor a team of six professionals across a diverse portfolio of five or more applications.▪️ Drive team growth and satisfaction through coaching and development initiatives.▪️ Foster collaborative relationships with internal teams and external vendors to ensure seamless operations.▪️ Employ agile methodologies and pods to oversee all aspects of application management, including support, maintenance, upgrades, and enhancements.▪️ Proactively address challenges and… Show more ▪️ Lead and mentor a team of six professionals across a diverse portfolio of five or more applications.▪️ Drive team growth and satisfaction through coaching and development initiatives.▪️ Foster collaborative relationships with internal teams and external vendors to ensure seamless operations.▪️ Employ agile methodologies and pods to oversee all aspects of application management, including support, maintenance, upgrades, and enhancements.▪️ Proactively address challenges and streamline workflows to ensure timely project completion.▪️ Utilize a suite of tools, including Smartsheet, Team Foundation Server (TFS), ServiceNow, SharePoint Show less

▪️ Manage the testing timeline for all Epic-related testing initiatives.▪️ Disseminate pertinent testing updates to the team throughout the testing phases.▪️ Collaborate with relevant stakeholders, such as Epic Leadership and ServiceNow, to enhance processes for the benefit of Epic team resources, including Supervisors and Analysts.▪️ Monitor and analyze service-related metrics, identifying trends and reporting findings as needed.▪️ Facilitate seamless project progression by… Show more ▪️ Manage the testing timeline for all Epic-related testing initiatives.▪️ Disseminate pertinent testing updates to the team throughout the testing phases.▪️ Collaborate with relevant stakeholders, such as Epic Leadership and ServiceNow, to enhance processes for the benefit of Epic team resources, including Supervisors and Analysts.▪️ Monitor and analyze service-related metrics, identifying trends and reporting findings as needed.▪️ Facilitate seamless project progression by coordinating with cross-functional teams. Show less

▪️ Innovate and implement solutions aimed at enhancing business productivity and efficiency.▪️ Collaborate closely with business stakeholders to ensure accurate system configuration.▪️ Define requirements across a spectrum of applications, encompassing Grand Central, Cadence, CareEverywhere, Charging, Rover, MyChart, BCA, and CareLink.▪️ Develop current-state and future-state workflows to facilitate the incorporation of new functionalities.▪️ Craft comprehensive communication… Show more ▪️ Innovate and implement solutions aimed at enhancing business productivity and efficiency.▪️ Collaborate closely with business stakeholders to ensure accurate system configuration.▪️ Define requirements across a spectrum of applications, encompassing Grand Central, Cadence, CareEverywhere, Charging, Rover, MyChart, BCA, and CareLink.▪️ Develop current-state and future-state workflows to facilitate the incorporation of new functionalities.▪️ Craft comprehensive communication materials to articulate application changes effectively.▪️ Maintain meticulous models and documentation covering business and system requirements, configuration details, and design aspects.▪️ Contribute to the implementation and deployment phases of application systems.▪️ Develop and execute test scripts, conducting unit, system, and integrated testing as required.▪️ Deliver Tier 3 operational support, addressing escalated issues and ensuring ongoing system functionality. Show less

▪️ Conducted thorough analysis of insurance claims on a monthly basis▪️ Identified reasons for payment denials by insurance companies▪️ Strategically provided missing information to facilitate claims reprocessing▪️ Investigated and recognized recurring trends leading to groups of claims being unpaid▪️ Collaborated with insurance providers to address and resolve payment issues, ensuring timely reimbursement

▪️ Processed customer transactions accurately and efficiently as a Teller, including deposits, withdrawals, and account transfers▪️ Provided exceptional customer service by addressing inquiries, resolving issues, and promoting bank products and services▪️ Opened new customer accounts, ensuring all required documentation and compliance procedures were completed accurately and efficiently▪️ Assisted customers in understanding various account options and tailored solutions to meet… Show more ▪️ Processed customer transactions accurately and efficiently as a Teller, including deposits, withdrawals, and account transfers▪️ Provided exceptional customer service by addressing inquiries, resolving issues, and promoting bank products and services▪️ Opened new customer accounts, ensuring all required documentation and compliance procedures were completed accurately and efficiently▪️ Assisted customers in understanding various account options and tailored solutions to meet their financial needs▪️ Conducted loan application interviews with customers, gathering necessary information and documentation for loan processing▪️ Collaborated with loan officers to assess customer eligibility and assist in the underwriting process for loan approvals▪️ Demonstrated proficiency in handling sensitive financial information and maintaining confidentiality▪️ Participated in ongoing training and professional development to stay updated on banking regulations and product offerings Show less

▪️ Delivered curriculum content to students of diverse ages and backgrounds as directed by classroom teacher▪️Implemented effective classroom management strategies to maintain order and conducive learning environment▪️ Demonstrated consistent organizational skills to generate precise daily reports▪️ Executed various daily responsibilities including recess and lunch duties with flexibility and efficiency

▪️ Delivered curriculum content to students of diverse ages and backgrounds as directed by classroom teacher▪️ Implemented effective classroom management strategies to maintain order and conducive learning environment▪️ Demonstrated consistent organizational skills to generate precise daily reports▪️ Executed various daily responsibilities including recess and lunch duties with flexibility and efficiency