• Oversee the Performance Management program for our global employees to include Mid-Year, Year-End reviews, Enhanced 1:1’s, coaching and feedback. Ensure the process runs smoothly, captures the right data, and provides the best employee experience. Document the process, and define metrics to ensure we are meeting our goals and provide a basis for continuous improvement - resulting in fewer HR tickets, increased engagement and understanding of the process, and less resource waste. • Lead Change Management efforts to onboard employees in various countries with Workday adoption for Payroll, Time Off and Absence. Identify and partner with key global stakeholders to understand their needs and ensure they are aware, empowered and embrace the changes with these initiatives. Collaborate extensively with Learning & Dev, Communications, IT, People Ops, Legal and Finance to ensure buy-in, assist with behavior change and successful adoption.• Successfully integrated ServiceNow as our HR Service Portal using Change Management methodologies for the U.S. then other EMEA/ROW countries. Continually improve the platform by analyzing feedback and service requests to either update or create any content to bridge knowledge gaps. Review current HR process and find ways to make them more automated and/or streamlined for the end user.

From Administrative Assistant to AVP, in an industry I knew nothing about but always said "yes" to new opportunities - whether they be in other departments, other states, other projects or other fields of study. They all helped me grow, learn and better serve. Some items I'm most proud of: • Collaborated with amazing teammates from various business lines and levels to create and train employees and leaders alike on 'Developing a Culture of Feedback' - earning us our company's top award - the "Difference Maker Above and Beyond Award."• Coached leaders and employees at many of our sites on adopting Continuous Improvement mindsets, behaviors and tools with measurable results to the bottom line.• Translated tech talk into Saturday language using varied communications channels which helped ease the anxiety of new IT Strategy changes affecting employees nationwide.• Partnered with peers across sites to help build from the ground up a Business Continuity plan for all our locations.• Received my PMP certification in 2011 and quickly put it to use in just about everything I touched.• Enthusiastically volunteered for and/or lead many of our Employee Resource Groups as well as our Community Partners and Go Green efforts.

Compose informative, succinct and engaging instructional narratives for e-learning courses regarding Business Continuity, Disaster Recovery and Business Impact Analysis for various Fortune 500 companies in the Financial Services and Healthcare field.•With a 6 week timeline, met virtually with SME’s to write, edit and proof 20 minute e-learning narratives for BC and DR plans •Collaborated with designers and other cross-functional teams on ideas for graphics, links, online quizzes and other visual aids for the learning program

Produced award-winning talk show - delivering traffic reports, screen calls and keep host on time and on task with show. Researched, wrote and produced my own public affairs show with frequent guest speakers. Streamlined PSA process for seven stations within building, resulting in higher efficiency. Researched, wrote and delivered timely, accurate news reports for award winning music station. Assisted sales and promotions team with ideas and events to increase listeners.