Dawn Fleischhacker Email & Phone Number

Oversee high risk Operational monitoring activities with a focus on all loan-related control monitoring activities to support our Commercial, Mortgage and Retail delivery teams. Evaluate QC processes to move similar work to the same workflows and to identify areas of specialization that are needed to appropriately manage the organization’s risk profile. Create departmental efficiencies and stay informed of applicable compliance and regulatory updates.

Responsible for direct supervision of two teams: the Commercial Post Close Review team that reviews commercial loan documents within established SLAs and the Commercial Loan Tickler Management Team that handles setting up system reminders for required financial documents, required insurance and any necessary annual reviews and/or exceptions, Both teams cover the following financial units: Commercial, Commercial Real Estate, Small Business Banking, Ag Lending, SBA and Private Banking.Provide direct oversight of the teams which includes serving as a subject matter expert on credit policy and guidelines, establishing monthly review requirements based on established risk parameters, and executing baseline coaching to team members in accordance with organization and department goals.Provide guidance to team members regarding bank policies, procedures, and guidance, and development and execution of projects related to the Commercial Post Close team.

Help direct activities of the Commercial Post Close department including directing and monitoring workflow; monitoring departmental service levels of all functions; ensuring compliance with approved terms and applicable standards, policies and procedures. Assist manager with maintaining positive employee relations, engaging in active listening of staff and provide feedback to manager on staff related to performance concerns based on quality and volume. Assist manager with monitoring the day to day post close activities including special projects, clean-up work, reviewing completed work for quality, accuracy and timeliness as it relates to post close review and/or collateral processing functions for Commercial, Commercial Real Estate, Small Business Banking, Agricultural, SBA and Private Banking across the organization. Perform post close review duties in order to fully understand and stay up to date with processes and procedures, which allows for increased knowledge of process issues, system constraints, daily workloads and workflow. Completion of complex post close functions within the department under limited supervision which includes problem solving, review of exception reports, ticklers, non-critical checkback and post close review. Serve as subject matter expert for commercial loan documentation; collateral perfection of business/agricultural purpose credits; FIS IBS host system and commercial operations processes.

Provide quality control review of all commercial and ag loans originated and funded, ensuring necessary adjustments and corrections are completed accurately. Responsible for post-close activities related to commercial and ag loans including verification that all required documents are received as well as audit review of loan files ensuring compliance with approved terms.

Oakdale, Minnesota

Serving as a Financial Services Officer (FSO) and Internal Compliance Specialist for a growing credit union. Main duties include:Mortgage Lending (origination and processing)Home Equity LoansConsumer LoansPolicy development and reviewRegulation ResearchAudit OversightAccount/Membership OpeningMember/Customer ServiceLevy/Garnishment OversightBankruptcy OversightTraining

Oakdale, Minnesota

compliance work (audits, reports and policies,) lending, mortgage processing, customer/member service, account opening, problem resolution, collections, phones, imaging, employee recognition, training and tellering when necessary.

Woodbury, Mn

Adjusted prices to match corresponding circulars and promotions, setup displays, performed pricing audits, customer service, cashier when needed

processed home equity loan applications, answered calls regarding loan questions, ordered appraisals and titlework, prepared and proofed documents, assembled final packages.

answered phone calls, took loan applications, assisted with the training and development of other employees, problem resolution.

Maplewood, Mn

opened new accounts, compliance, night shift supervision, batched checks/money orders/cashier checks, teller, trained new employees, provide customers with basic information regarding loan and investment options.

Supervised the night crew, scheduling, payroll, quality control audits, stock, cashier

Bachelor Of Science (B.S.), Business Administration And Management, General

Activities and Societies: Phi Theta Kappa

Associate'S Degree, General Studies

Activities and Societies: Phi Theta Kappa