Dawn Foreman Email & Phone Number

Detroit Metropolitan Area

• Resolved customer complaints in a timely manner while ensuring customer satisfaction.• Performed monthly inventory checks to ensure sufficient stock levels for all products.• Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.• Tracked progress on projects and provided timely feedback to staff members.• Provided guidance and direction to subordinates regarding job duties and responsibilities.• Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.• Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.• Collaborated with other departments to coordinate workflow processes between teams.• Monitored employee productivity to provide constructive feedback and coaching.• Managed budget for department, ensuring all expenses stayed within allocated funds.• Identified opportunities for process improvements, leading to cost reductions and increased productivity.• Oversaw inventory management, ensuring adequate stock levels and reducing waste.• Acted as a liaison between upper management and staff, facilitating open communication.• Implemented new operational procedures, increasing efficiency.• Coordinated with other department supervisors to ensure smooth workflow and project alignment.• Trained new employees on company policies, job duties, and performance expectations.• Led weekly team meetings to discuss progress, address issues, and plan future actions.• Identified needs of customers promptly and efficiently.• Maintained positive working relationship with fellow staff and management.• Utilized document management system to organize company files, keeping up-to-date and easily accessible data.

• Strong working knowledge of Microsoft Windows operating systems and Internet applications and protocols• Deep familiarity with data communications hardware/software, including routers, switches and firewalls.• Demonstrates ability to work in a team environment with strong interpersonal skills, both writtenand oral and a postivie attitude toward sharing expertise and assisting others to learn.• Uncommon ability to install, maintain and monitor electronic equipment including: network cards, routers, switches, controllers, multiplexors and other related networking equipment. • Immense ability to discover, diagnose and correct software performance problems and failures.• Deep understand of telecommunications and the network industry concepts, methods and standards for application to assigned work. • Expert in Lan administration and desktop hardware/software configuration and support

• Running QDI and CPE testing on all T1 circuits and DSL circuits• Configuring 600 series Adtran routers, Efficient Routers as well as Siemens 5890• Added features in the DMS such as hunt groups, roll over, call waiting features• Making test calls to verify that all lines in offices would call outbound and well as receive inbound calls• Performing open-short test on DSL circuits• Scheduling truck rolls for cross connects and T1 and DSL circuits

• Creating move orders and network interface device moves• Performing primary inter-exchange carrier changes, suspensions, disconnects and reinstatements for suspended services• Toll free porting from other carriers• Documenting all training materials for all types of orders in Verizon, Qwest, Bellsouth as well as SBC regions• Attending conference calls with SBC for problem solving as well as maintaining meeting minutes• Maintained a 98% average on answering all inbound calls within 30 seconds• Issued debits and credits to customers accounts • Created email accounts and domain names for data customers • Reset lost or forgotten passwords on customers email accounts

Bachelor Of Science - Bs, Information Technology

Associate Of Arts (Aa), Design And Visual Communications, General