Dawn Fuller Email & Phone Number

West Columbia, Texas

Freeport

• Entering invoices in SAP• Entering payments in banking account• Clearing incoming and outgoing payments in SAP• Maintaining multiple spreadsheets for month end reporting for both AR and AP• Making international reservations for business director• Shipping promotional items and souvenirs to customers• Making reservations for offsight company meetings

Victoria, Texas

• Receive calls from customers and techs to create work orders• Complete requests from managers thru emails• Maintain a manual spreadsheet of maintenance tasks required by contracts and state regulations• Update and edit current work orders that have been entered

Freeport, Texas

• Create work orders• Process billing for completed work orders• AP and AR in a system called Workplace• Enter all cleaned products in the state emissions calculator• Create and send monthly reports to corporate• Schedule tanks to be cleaned per the customer's requested completed time

· Manage and Coordinate a team of 15 or more individuals from multiple offices· Troubleshoot to resolve a multitude of issues· Participated in multiple interview panels for potential employees· Manually manage payroll and vacation scheduling· Creating cost analysis for any upgrades in processes and system· Performed year end employee reviews and performance counseling’s for policy violations

· Participating in conference calls· Tested a new data entry system· Developing process flow charts· Effectively coached teamwork and customer service skills· Back up to office manager· Travel to corporate office due to being a SME (Subject Matter Expert)

· Trained others on the processes in place· Prepared accounts receivable and payable· Create presentations for training and process improvement· Creating and maintaining a budget for all expenses· Worked front desk receiving customer payments and other inquiries· Completed back office job activities including answering phones, faxes, emails, and mail correspondences