Dawn Garrison Email & Phone Number

Houston, Tx, Us

ConsultantConsultantFull-time · Change Management ConsultantJan 2010 - Present · Throughout the USEnbridge- OCM, Houston First - Event Manager, Halliburton- OCM, McAfee - HR Consultant; RGP Consulting Firm - Consultant; Rice University – Career Services; NOV – Competency/Change Management; MD Anderson- Change Management, Organizational Development; BP – Trainer; City of Houston – HR Shared ServiceSummary10+ years’ experience delivering successful Change management, organizational transformation in Oil & Gas and Energy, HealthCare, Information Technology ServicesBackground and skills:Experience in change management, primarily in Oil and Energy business and IT-related projects. Strong background in executive and stakeholder engagement within large enterprises, I am a great leader for any organization who is serious and passionate about true change management with measurable results. - Experienced leader in people change, infrastructure change, software and business process transformation- Lead Change Management activities as company migrated from Peoplesoft to ServiceNow - Successful track record of managing client relationships at all levels;- HR Lead for merger and acquisitions, divestiture projects- Meet demanding deadlines using the latest business technology in Microsoft Office, MS Project, ADP, WorkDay,SAP, SuccessFactors and SharePoint, PeopleSoft, ServiceNowSpecialties include:Business Communication | PROSCI | Agile| ADKAR Model | Program Management | Leadership Alignment | Client Relationship Management |HR Compliance | Coaching | Mentoring | Writing | Editing |Information Technology Transformation |Performance Improvement |

Remote

• Managed projects and work plan strategies within the consulting firm setting with a focus on VA hospital cycle, Department of Defense, and National Health Institute• Supported and lead project sponsors/leads by creating fit-for-purpose change management strategies and actionable plans that address change impacts to maximize user adoption, usage and sustainment while minimizing resistance and disruption• Utilized analytical and critical thinking skills to synthesize complex data sets and interpret qualitative and quantitative data and trends to implement recommendations resulting in measurable performance improvement and successful organizational change• Collaborated with diverse team members and client counterparts to understand business challenges, adapt implementation methodologies and approaches to ensure results align with client’s business objectives. Provided coaching and support to all levels of change community through the transition• Defined, Designed, and Executed a persona-based change assessment and strategy which aligns with desired change behavior with the organization’s goals and culture

Houston, Texas, United States

• Developed and executed change management strategy to include personas of impact, and organizational attributes to identify risks, communication plans, high level change impacts, training plans and post support activities• Contributed to overall Business Operation and Strategy vision and mission by employing structured change methodology activities. Covering the planning, execution, and sustainment phases of change.• Created deliverables in support of change management to include, creating key messages for specific roles of impacts, newsletters, FAQs, Team sessions, focus groups, training messages, and monthly communications for field employees• Instrumental in engaging leadership, project team, and working with SME’s to cascading messaging to help drive awareness and adoption. Identified opportunities for continuous improvement• Engaged with stakeholders, steering committees, business owners and project team members on a weekly basis to provide project update and change attributes• Lead Change Management activities as company migrated from Peoplesoft to ServiceNow

Houston, Texas Area

• Conducted job fairs: interviewed and hired candidates for departments• Processed Human Resource Transactions (transfers, separations, hiring, I-9) and other personnel actions.• Compliance Management – Payroll, Benefit Administration,EEOC, staffing logistic• Managed employee relations, employee services (health & wellness) and career counseling • Counseled 400 employees about company communication and strategic alignment • Facilitated new employee orientation on weekly basis to multiple level employees. • Setup, scheduled, administered, documented and reported basic and skill testing

Houston, Texas Area

• Ensured adequate procedures, controls, and training & development of staff and off-site personnel • Grant Management- managed a budget of 3 million dollars from Hewlett Packard• Planned directed and organized the development, implementation and automation of databases and reporting systems to support campaign and housing re-development projects. • Managed and Developed Learning Management System• Conducted assessments/ analysis of Technology lab’s processes and procedures to increase effectiveness• Managed and provided leadership to Lunchtime Special programs helping more than 500 customers improve finances, health , and careers• Facilitated multiple customer service and team building courses to strengthen communication with internal and external customers.

New Orleans

• Maintained organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes. • Prepared employees for assignments by establishing and conducting orientation and training programs. • Maintained a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions. • Ensured planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors. • Maintained employee benefits programs and informed employees of benefits by studying and assessing benefit needs and trends

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Master Of Business Administration (Mba), Business Administration And Management, General /Human Resources

Bachelor'S Degree, Science, General