Dawn Gilliam Email and Phone Number

Performed thorough evaluation of all documents within the contract package to ensure proper disclosure and adherence to TFS internal policies and procedures. Reviewed and researched held offering trends to uncover and address process inefficiencies. Coached finance managers on these findings and made suggestions for workflow improvement in order to expedite funding. Facilitated monthly conference calls with finance managers to discuss their funding challenges, share best practices, and reinforce commitment to helping bring down the number of held offerings in the future.Served as an SME to potential new hires training them on all facets of the role of a contract specialist. Interacted daily with other offices within the region regarding contract status, and inquiries.

Provided comprehensive personalized service to financial intermediaries. Collaboratively worked with John Hancock to efficiently administer the JH Freedom 529 Plan. Took orders for trades ensuring compliance with company and SEC regulations. Served as an information resource for all plan related procedures, policies, products, and services. Led special projects, trainings, and meetings to broaden associate awareness and knowledge. Assembled and fulfilled requests for marketing materials, forms, and plan documents.NASD Series 6 and 63 licensed

Serviced shareholder accounts including processing trades, account maintenance and correspondence requests. Provided information to clients (both existing and prospective) on fund performance and related information. Collaborated with other departments within T. Rowe Price to research/resolve shareholder issues.