Coach, train and support up to 13 Core locations 190 employees.Drive sales results in multiple categories, including revenue, units and minimize cancellation charge backs.Increase customer satisfaction rates through training and working with several internal departments to resolve issues.

Coach, support multiple Circuit City locations and employees.Drive AT&T home service sales by networking with key management & employees to gain agreement to train, coach and support locations.; Assist incoming callers with new accounts, up sell, customer service.Maintain service levels as well as time managementHandle difficult customers and challenging situations.

Passed state exam 2/06)Focus on B/C paperContacting residential candidates for refinance and purchase mortgage options.Consistent follow up via phone, direct mailer, and Internet communications.Gain trust and understanding; work with clients to close deals in their best interest.

Primary responsibility to contact, interview and support potential studentsBuild instant bond and trust of students, work with students upon acceptance To University to complete all necessary steps to prepare personal and financial Obligations prior to starting on line classes.

Responsible for finding new accounts, proposing options and commitmentsFollow up with Customer Relations. Keep up customer satisfaction.Weekly updates to management on progress and customer concerns.Keep communication lines open between Route Drivers and Corporate.

Primary responsibility to bring accounts back to SBC that have left for various reasons.Required minimum of 30 cold calls / visits per day. Presented options & solutions to minimum of 6 Decision Makers per day.Updated tracking database daily for reporting purposes.

Primary responsibility is to retain and grow revenue in assigned account territory base of approximately 200 to 500 Ameritech SBC Customers.Goal to retain, maintain, and grow Total Monthly Base Revenue, by Identifying Customer Needs and Selling the Solutions. Including, but not limited to DS1-DS3, Dedicated Internet Solution, Integrated Access, ISDN, DSL, Nortel Phone Systems, Cisco Hardware.Building stronger customer relations and views between the Company and the Customer.Winback customers in base that have left Ameritech SBC for various reasons. Present solutions for their issues or concerns.

Presidents Club Winner 2000Primary responsibility is to work with Account Teams to continue to grow revenue base. Travel to East Coast customer base Corporate Headquarters.Goal is to develop, train and maintain positive relationships with contacts, while also introducing additional Audio, Video, and Internet Conferencing solutions to Department Managers.Develop relationships with all Account Executives and Conferencing Field Specialists within the Eastern Global/CNA Account Team.Maintain consistent communication and follow through with each customer, as well as the Account Team, to ensure that each customer views WorldCom as a professional, customer-focused organization.

Responsible for Supervising 6-12 conference coordinators.Chief tasks include the up training and overseeing of assigned group of first level associates.Acts as liaison between Associates and Management.Conducted high level or complicated conference calls.

Duties include the ability to perform and bill Conference calls for internal and external customers.

Responsible for the ordering of store product, inventory, security, Quality control, on hand cash allotment and disbursements, Customer service, staffing and training of store personnel.