Associate Project Manager in Construction Services

Provide administrative assistance to a team of project managers, construction cost analysts and architectural reviewers. Reviewing documents for acceptance and maintaining accurate records of project progression. Providing feedback to clients and prompts to encourage movement of projects towards successful resolution. Office management to include various job duties such as scheduling and organizing events and activities, supply orders, equipment repair and building maintenance requests. Organization of electronic and physical files.

As Business owner, I have to handle responsibilities such as creating business plans, arranging financing, hiring staff, reviewing sales, developing marketing strategies, overseeing daily activities, and identifying business opportunities.Other responsibilities include:Operate autonomously in all facets of business, i.e., strategic planning, operations, merchandising, and proficient in customer relations, brand positioning, revenue growth, financial management, driving operational excellence, business development and price negotiations.Demonstrate outstanding courtesy and strong interpersonal skills in all customer interactions; implemented all business-building expectations through web presence and social marketingStrong focus on customer satisfaction, loyalty, and follow up; established customer-centric culture of communication, collaboration and accountability resulting in top tier performance.Complete all purchase orders and customer invoices; fulfilled customer shipping needs; maintained timely correspondence with clients throughout duration of sale; communicated order status; provided tracking and confirmed delivery.Identify prospective customers by using business directories and following leads from existing clients.Document all business transactions and maintain customer records, using automated systems.Research, compile, and prepare reports, correspondence, or other information required by accountants or governmental agencies.Maintain accurate customer accounts in the company computer system by keeping track of data, personnel information, inspections, audits, and local and state policy changesSupervise negotiation and pricing with vendors including project life cycle management to meet and exceed clients expectations.Implemented compliance to SOPs; skills gap analysis and required trainings.Recruitment and on-boarding of new employees to improve collaboration and efficiency.

As Sales representative,promoting products and services, making offers, resolving customer inquiries, closing sales, offering after-sale support, and reporting to managers were some of the job roles carried out, others included:Assisted in the development of marketing strategies designed to increase advertising revenue and visibility throughout the South BayTrained new employees on sales techniques, performance summaries and descriptions, featured performers and package specifics.Identified prospective customers by using business directories, cold-calling and following leads from existing clients.Handled all aspects of the sale including seating arrangements, add-ons, performance dates and payment collectionMaintained customer records and accounts database, utilizing automated CRM systems.Resolved customers' queries and requests about products and services in the most professional manner maintaining customer satisfaction.Communicated directly with public consumers seeking residential home services, providing all sales needs.Ensured clients are legitimate by investigating, observing and probing as needed.Coordinated any synchronization of customer specific needs and desires with adequate product lines.Recommended, upsell, cross sell products as needed to provide best possible solutions.Handled high volume of inbound/outbound calls, managing multiple lines while providing excellent customer service.Maintained quality assurance and compliance measures set within the organization and clients.Executed sales campaigns and follow marketing plan guidelines in order to meet sales and production expectations.Participated in ongoing product technical training and sales development training as required.Exceeded sales quotas while maintaining company profit margins and reducing costs.Emphasized product features based on customers' needs assessment and technical knowledge of product capabilities and limitations.

I assisted the Branch Administrator in several duties including:Liaised with production, sales, shipping, warehouse, or common carrier personnel in order to expedite or trace shipments.Communicated with vendors and/or claims adjustment departments in order to resolve problems with shipments, or contact service depots to arrange for repairs.Documented all customer interactions, transactions; recording details of inquiries, complaints, or comments, as well as actions taken.