Dawn Hamilton Email & Phone Number

Missouri, United States

- Expense administration subject matter expert.- Provide strategic expense, request, and invoice configuration advice, best-practice recommendations, and administrative support.- Analyze procedures and identify areas for improvement.- Expose benefits and/or implications for requested configuration choices.- Recommend process improvements to increase compliance and efficiency.- Influence change through creative solution reccomendations.- Implement new processes and procedures.- Client advocacy.- Coach and mentor new consultants.- Exceed established SLA's.

Omaha, Ne

- Travel software administration subject matter expert.- Team lead for technical support.- Focus on increased site adaption through education and consulting solutions.- Travel policy and enforcement analysis.- Coaching and mentoring new consultants.- Developed and maintained training resources.- Built and strengthened client relationships.

St. Louis, Mo

- Concur Travel Administrator and subject matter expert.- Performed and assisted with new Concur account implementations, and configurations according to company travel policies. - Tested, identified, and resolved online performance issues related to all aspects of online configurations and interfaces of the GDS.- Provided navigational assistance, and training to new clients. - Prepared monthly client invoices using multiple query tools, and verified the accuracy of those reports, and resolved any discrepancies with company travel managers in a timely manner.- Responsible for 24/7 monitoring of all online booked travel to ensure quality control.

St. Louis, Mo

- Managed quality of work, time, and production. - Arranged, booked, and ticketed all business travel via email, phone, and in-person requests. - Arranged and led meetings to review efficiency, and cost effectiveness of the online travel tool, NuTravel, formerly ResX.- Achieved proficiency in the Sabre GDS.

St. Louis, Mo

- Liaison and lead agent to a notable executive VIP account that required strict confidentiality, and around the clock attention.- Negotiated, booked, and ticketed group air travel. - Booked and planned domestic and international business itineraries.- Displayed a high level of accuracy, and attention to detail, with strong written and verbal communication.- Achieved proficiency in the Apollo GDS.

Bridgeton, Mo

- Prepared corporate travel reservations for air, car, hotel, and group space via phone, email, and fax requests.

St. Louis, Mo & Kansas City, Mo

- Booked airline reservations, and provided customer service, and navigational assistance in a call center environment.- Managed difficult and emotional situations with sound and accurate decision-making as a Customer Service Supervisor. - Managed baggage claims, and customer support issues at the airport. - Responsible for ticketing, passenger check-in, boarding, and aircraft service.- Achieved proficiency in the Worldspan GDS.- Served as a disaster response team member for TWA flight 800

Travel And Tourism, Graduated Top Of Class

Diploma, General Studies