Dawn Harris Email and Phone Number
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Dawn Harris personal email
I am a collaborative agent for change, able to align customer needs, developer capabilities, and business interests to produce transformative results. As a program executive, I possess broad and successful expertise driving organizational development, team performance, process excellence, and customer experience within a global Fortune 100 organization. My goal is to use my skills and experience to make a difference for myself, my company, and the world.As a leader, I possess proven ability to partner with executives, functional leaders, customers, and my teams to drive consensus and inspire action. My experience in both IT solution development and service delivery provides me with a unique perspective on the impact of strategic decisions across stakeholders. I strive to remove obstacles to progress and develop a pathway toward a common goal that improves products, processes, and the client experience.
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Client Excellence, Product Strategy And Management, Ibm CloudIbmCedar Park, Tx, Us -
Client Centricity, Product Manager, Public Cloud PlatformIbm Mar 2022 - PresentEnsure relentless focus on client needs and experience across channels to continuously improve IBM Cloud.Public Cloud Client Advisory Council Leader (June 2020 – present): Build a diverse council of IBM Cloud clients which enable insight into our clients' concerns and priorities that influence our public cloud strategy and roadmap.Cloud Sponsor User Groups (May 2022 – present): Establish client and product specific user groups to obtain hands on experience and feedback from trusted developers on our products.NPS Client Advocacy Champion for Public Cloud Platform (June 2021 – present): Ensure focus and improvements on client advocacy in all areas of Public Cloud Platform, mentoring and guiding the product advocacy leads.
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Global Compliance Leader For Product Management In Ibm Public CloudIbm Jul 2021 - Mar 2022Ensure focus and prioritization on obtaining and maintaining necessary regulatory certifications to secure IBM Cloud.
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Chief Of Staff To The General Manager, Ibm CloudIbm Apr 2020 - Jul 2021Austin, Texas, United StatesSupport of general manager including customer engagement preparations, internal/external speaking event content preparations, coordination and collaboration of Operations/Communications across the organization, and interface with Cloud SVP office.Program owner for the Public Cloud Client Advisory Council ensuring relevant speakers/content and engaged client members.
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Nps Program Executive, Ibm Clould PlatformIbm Dec 2017 - Mar 2020Austin, Texas AreaTo improve client experience across the IBM Cloud Platform, I led implementation of a net promoter score-based program throughout cloud-based offerings and support, incorporating end user services, issue identification, and continuous improvement.• Advised executive leaders and functional managers across global organization, driving collaborative buy-in of performance improvement initiatives.• Analyzed global team scores, volumes, and text analytics to identify improvement areas, pinpoint key drivers, and recommend solutions. • Drove optimum value for clients through design, development, and execution of strategic program roadmaps. • Owned multilevel stakeholder relationships throughout IBM, collaborating cross-functionally to drive long-term healthy customer program. • Partnered with Hybrid Cloud executives to formulate action plans that effectively manage goals, challenges, risks, and growth opportunities around NPS.
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Program Director, Platinum Client ExperienceIbm Apr 2017 - Nov 2017Austin, Texas AreaServing as a champion for product excellence and the client experience, I led ground-up establishment of a custom beta program to enable testing of newly released services and architecture.Developed a program structure to include:• Selection of internal/external client test group by matching client interests with iterative releases.• Communication channel development for both segregated and combined information flow.• Future integration of beta function into standard team release processes.
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Program Director, Cloud Assurance & Reliability EngineeringIbm Mar 2016 - Mar 2017In this role, I was charged to build and lead a program leveraging real-life test scenarios to improve quality, client experience, and solutions adoption while increasing reliability and stability of cloud services and solutions.• Headed global team across China and US, providing operations oversight of budget, staffing, resources, executive reporting, and communication.• Delivered team vision, business direction, and career guidance for people managers and test engineers who developed, implemented, and delivered use case scenarios for IBM Cloud services and client solutions.
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Program Director, Cloud Advanced Innovation ServicesIbm Mar 2015 - Feb 2016As program leader, I led innovation and client adoption of progressive delivery models integrating advances across SoftLayer, OpenStack, and IBM Foundation Services.• Collaboratively led innovation services team members serving as point of escalation for complex client challenges to deliver mission-critical solutions. • Provided direction and development for cloud architects and engineers creating foundational assets and services focused on bleeding-edge areas such as complex orchestration, security, analytics, and IoT.
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Program Manager, North America Delivery TransformationIbm Apr 2013 - Feb 2015I built and headed the Client First program driving transformative change throughout North American service delivery to enhance cost efficiency, enable shared resources, and optimize customer experience. This initiative completely transformed our support delivery model by dramatically improving processes and staffing.• Led transformation analyst and delivery center support teams, providing business direction for team implementing Global Delivery pool structure in US delivery centers. • Established global partnerships between delivery teams in US, India, Costa Rica, Argentina, Brazil, and Malaysia to promote best practices and process excellence.• Spearheaded project strategy and execution, delivering strategic account content guidance for multiple rollouts while gaining buy-in/approval. Oversaw project governance and coordinated implementations.
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Program Manager, Incident Problem Change & TransformationIbm Nov 2010 - Mar 2013In this role, I oversaw a team of 45 people managing some of the largest projects within Global Technology Services, totaling more than $3 billion in active revenue projects for IBM.
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Service Delivery Project ManagerIbm May 2004 - Nov 2010• Served as Project Manager for transition and transformation of commercial accounts for full-scale migrations and focused areas of improvement. • As Account Lead, focused on standardization of processes and increasing automation of tasks in order to decrease overall cost and maintaining customer satisfaction.
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Software EngineerIbm May 2000 - May 2004• Supported outsourcing central solution organization for license and cost recovery, SEI certification review preparation, and development of user interface prototype for incident, problem, and change applications.
Dawn Harris Skills
Dawn Harris Education Details
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Management Information Systems
Frequently Asked Questions about Dawn Harris
What company does Dawn Harris work for?
Dawn Harris works for Ibm
What is Dawn Harris's role at the current company?
Dawn Harris's current role is Client Excellence, Product Strategy and Management, IBM Cloud.
What is Dawn Harris's email address?
Dawn Harris's email address is qu****@****zoo.com
What schools did Dawn Harris attend?
Dawn Harris attended The University Of Texas At Austin.
What skills is Dawn Harris known for?
Dawn Harris has skills like It Service Management, Service Delivery, Pmp, It Strategy, Program Management, Itil, Outsourcing, Global Delivery, Project Management, Project Portfolio Management, It Management, Management.
Who are Dawn Harris's colleagues?
Dawn Harris's colleagues are Nischal Nishi, Deborah Mclemore, Robert Purifoy, K Dileep, Bhagya Lakshmi Athmakuri, Leena Dass, Wei Liu.
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