Dawn Heck Email & Phone Number

Lead the development and implementation of strategies that enhance the efficiency and effectiveness of the sales organization, with a focus on driving revenue growth, improving customer experience, and streamlining project processes. My key responsibilities include:Strategic Leadership: Crafting and executing sales support strategies aligned with overall.

Project Manager, leading efforts to map, define, and optimize business processes to improve efficiency and alignment with organizational goals. Design and deliver comprehensive training programs for call center agents, ensuring seamless adoption of newly outlined processes. My work focused on driving operational excellence, enhancing team performance, and.

United States

I led and managed cross-functional teams focused on direct customer interactions, ensuring alignment with business objectives and enhancing customer experiences. Working closely with the executive team, I developed and executed growth strategies that significantly improved key performance metrics.I boosted call center efficiency by 6% through reducing call.

Las Vegas, Nevada, United States

I orchestrated the development and management of processes to ensure prompt and effective responses to customer inquiries across voice, chat, and email channels, setting industry-leading standards for operational excellence. I utilized Excel, Tableau, and internal reporting tools to provide comprehensive departmental insights and drive operational.

I led the Palmetto Customer Support team, focusing on post-fulfillment support and enhancing the overall customer journey. By managing the Palmetto Net Promoter Score (NPS) and leveraging customer feedback, I refined the Palmetto Marketplace Experience and supported sales teams in optimizing our SaaS platform to drive revenue growth.I enhanced departmental.

I directed strategic initiatives across Customer Experience Specialists, Special Operations, and Customer Care departments to elevate overall service delivery. Collaborating with IT, I spearheaded projects aimed at improving operational effectiveness and customer satisfaction.Key achievements include reducing installation timelines by 50% through.

Las Vegas, Nevada

I developed and executed growth strategies, providing strategic direction to a global support team for the efficient resolution of customer concerns. By establishing follow-up guidelines and quality measures, I raised customer satisfaction from 72% to 87%.I managed scheduling and staffing, optimizing productivity with a streamlined 7-day work schedule..

Las Vegas, Nevada

I provided strategic direction, leadership, and training, successfully promoting team members to assistant manager roles and fostering a strong departmental leadership pipeline.I developed an incentive plan that increased project stakeholder satisfaction by 50%. By managing scheduling and staffing with a 7-day work schedule, I achieved a 10% annual.

Las Vegas, Nevada Area

I fostered cross-functional relationships to optimize scheduling and enhance project timelines and client experiences. Within six months, I expanded the NV team from 25 to 100 members, which quadrupled project output. I also established a training team that reduced the new hire learning curve by 10%.

I oversaw multiple specialty departments within the Credit Card Call Center, ensuring strict adherence to regulatory requirements. By utilizing workforce management tools, I optimized staffing levels to align with call center demand, which enhanced both operational efficiency and service quality. I also developed and implemented strategic initiatives that.

Oversaw restaurant and banquet operations, conducted weekly inventory assessments, managed store Profit and Loss statements, and optimized inventory levels by implementing bi-weekly ordering strategies to minimize waste and reduce spoilage.