Academic and Specialty/Enrichment Classrooms Substitute, as well as Office/special projects.2020-21 School Year - Distance Learner Teaching Assistant Alexander Montessori School

Enterprise Service Management (ESM) Consultant to offer workshops, assessments, and training for ESM projects, processes and practices.

Office Management / Administrator Consulting, Freelance Business Writing, Teaching / Training: Projects include work in varied industries such as a boutique fitness company, a multi-million dollar medical practice with medi-spas, private / independent schools, a CPA firm, and an agency dedicated to providing customized Visa Business Plans for unique entrepreneurs (categories L1, E2, EB5) reflective of United States Citizenship and Immigration Services (USCIS) guidelines.Enterprise Service Management - Provide business process consulting for IT Service Management (ITSM) implementations, including defining requirements and workflows for ITSM tool implementations. Participate in C-level presentations necessary to raise operating capital/create acquisition interest. Diverse projects include:Miami-Dade County Public Schools (MDCPS) - Engagement involved identifying critical ITSM deficiencies, while conducting Information Technology Information Library (ITIL) Best Practices Gap Analysis and Enterprise Resource Planning (ERP) IT Readiness Assessment. MDCPS is the largest school district in Florida and the Southeast, as well as the fourth largest in the United States.•Immersed cross-functionally with all IT disciplines.•Mentored Business and IT Executives.•Supported CIO with ERP Vendor Selection. Epic Financial, Incorporated•Hired to direct and support the initial launch phase of this venture-funded software services company in the finance industry.•Provided technology leadership in software development.•Developed maps/models for cross-functional process flows.•Created B2B and B2C brand messaging and developed bi-lingual marketing collateral.

•Responsible for the Program Management Office (PMO) and Change Management.•Core team project member for all AutoNation Strategic Initiatives.•One of the earliest IT Service Management adopters.•Co-chair responsible for planning, designing, and implementing Company’s first Change Management Process and CMDB for +33,000 employees, +350 automotive retailers, and across all USA timezones. Change Management Process reduced emergency changes and retained 99.9% system availability.•Integrated Incident, Problem, Configuration, and Change Management Processes and Practices. •Co-founder and co-chair of AutoNation Operations Framework (ANOF) to ensure IT project alignment with organizational strategy and critical business needs/ issues. Resulted in exemplary Sarbanes-Oxley audits.•Business Continuity and Disaster Recovery participant/contributor.•Recruited to serve as Change Management Key Note Speaker for Help Desk Institute (HDI) and ITIL Conferences; Honored to lend experience, insight and "lessons learned" to various other corporations.

•Performance recognized with three promotions in three years.•Responsible for Corporate Systems, Store Systems and Operations end-user service delivery.•Allocated IT resources across all corporate and retail environments. •Designed algorithms to streamline and automate manual Systems Procurement Process.•Developed, implemented, and managed IT Inventory Control, Purchase Order and Procurement Processes.•Developed and implemented KPIs to measure and report IT departmental service levels.•Assisted with recruiting efforts, associate training and performance assessment of cross-functional disciplines.