Dawn Hoferer Email & Phone Number

📌Leading an income generating operations team responsible for overseeing more than a billion dollars annually.📌Implementing system automation solutions to increase efficiency, reduce expenses, and further drive income recognition.📌Creating risk framework for multiple areas within Finance.📌Developing succession plans and employee career development plans to further increase engagement and limit organizational risk.📌Responsible for departmental budget, key performance indicators, financial reporting, and employee growth strategy.

Cincinnati, Ohio, United States

STRATEGIC📌Conducted root-cause analysis to identify process inefficiencies, leading to implementation of enhanced processes resulting in 98% reduction of rework and a 75% improved SLA📌Developed high-performing Client Care Dept enhancing customer service efficiency and responsiveness📌Developed quality review program, resulting in a monthly reduction of ~2,000 client/financial impacting errors📌Designed cash posting tool that led to an 80% reduction in monthly processing time for ~20,000 items📌Led post-close acquisition teams, focused on process, system and risk reviews, as well as employee transitionLEADERSHIP📌Developed Walk-a-Mile program, to strengthen cross-team collaboration and enhance employee development📌Created strong succession plans through strategic hiring and employee development📌Managed US and Canada teams ranging from 5 - 300 employees, including managers and individual contributors📌Mentored and guided employees to achieve professional milestones📌Managed AR, AP, Reporting, Tech Support, Compliance, Documentation, Client Care, Sales & Property Tax, Insurance, and Servicing📌Developed demand capacity models, employee scorecards, KPIs and KRIs📌Engaged in diversity and inclusion councils, focused on communication, diverse talent recruitment, and inclusive leadershipFINANCIAL📌Maintained department budgets, consistently operating below budgetary constraints📌Led initiatives to streamline operations, resulting in improved efficiency and 25% cost reduction📌Managed multibillion-dollar lines of creditTECHNICAL📌Managed implementation of new accounting system for Operations, addressing and resolving challenges that arose during rollout to ensure successful adoption and minimal disruption📌Partnered with technology to design defect remediation, enhancements and automation system requirements📌Led UAT teams during QA validation 📌Collaborated in ideation sessions to conceptualize and create an innovative online customer portal

Cincinnati, Ohio, United States

📌Led post-closing merger and acquisition teams, focusing on process, systems, and risk reviews, as well as employee transitions, to successfully integrate and harmonize both organizations📌Contributed to the planning and execution of initiatives that facilitated the organization's entry and establishment in the Australian market📌Engineered a tailored treasury management account opening process for an energy and solar program, strategically prioritizing the minimization of client expenses📌Successfully managed Accounts Receivable, Accounts Payable, and Reporting departments, overseeing a team of managers and individual contributors📌Spearheaded the development of an innovative employee advocacy program, fostering partnerships between employees and leaders tailored to individual development goals📌Orchestrated strategic management of multibillion-dollar domestic and international lines of credit, optimizing cash utilization to drive revenue growth and minimize costs📌Directed the successful implementation of a new lease accounting system for the Operations Department, ensuring seamless integration and operational efficiency📌Contributed to the development of a comprehensive 'know your customer' and enhanced due diligence regulatory program tailored for the Canadian line of business

Cincinnati, Ohio, United States

📌Successfully managed the Accounts Receivable and Reporting departments, overseeing the performance and development of the teams📌Proficiently prepared investor reporting and third-party servicer reporting for multiple securitizations, ensuring accuracy and compliance with regulatory requirements

Cincinnati, Ohio, United States

📌Successfully maintained cash flow through syndication and participation sales, securitizations, and lines of credit, ensuring liquidity and financial stability📌Established and built an Investor Reporting department focused on providing monthly investor and third-party servicer reporting📌Led post-closing merger and acquisition teams, focusing on process, systems, and risk reviews, as well as employee transitions, to successfully integrate and harmonize both organizations📌Managed various operations departments, including Contract Preparation/Documentation, Accounts Receivable, Accounts Payable, Collections, Insurance, and Reporting, overseeing the performance and development of the teams

Associate Of Applied Business - Aab, Accounting

Course Concentration In Organizational Leadership