Dawn Hoffman Email & Phone Number

Salem Nj

•Answering incoming phone calls for both Specialty Lines as well as Residential line.•Entering Claims from Retailers, Distributors, and Consumers•Provides assistance to Assessment Reps to help process claims (outbound call and entry ofdocuments)•Entering and responding to inbound emails•Entering Inbound Web Claims and Self Inspection Claims•Gathering information needed for claims to be reviewed and processed•Solving installment issues for Mannington Flooring

Wlimington De

•Assistant to department Team Lead•Daily distribution of assignments to Department Representatives•Handling inbound/outbound phone calls for two Call Centers•Creation of Excel spreadsheets for daily tasks for CSR’s•Evaluating New/Existing Customer accounts for Risk/Fraud•Development/enhancement of policies and procedures•Assisting Customer Service Reps with questions/difficult customers•Managing daily Customer Service Schedules•Assisting with Customer Management of Inbound/Outbound calls•Working alongside Team Leads for problem solving•Excellent Knowledge of Civilian loans/ Military lines of credit•Excellent Knowledge of Federal Banking Regulations•Customer Loyalty TrainingIdentifying Consumer Fraud via documentation such as:Credit Report, Paystub, Driver's License, Social Security Awards Letter, Social Security Card, GreenCard, Permanent Residency documentation, and Bank Statements.Asking Probing questions to detect Identity Fraud

Bridgeport Nj

•To assist Credit Manger with daily A/R collections•Processing of Credit Applications•A/R collection of delinquent accounts 30-90 days past due•Responsible for 1000 accounts•Processing of credits and debits•Processing of daily Accounts Payable•Customer service Rep. for both A/R and A/P departments•Customer Loyalty Training•Knowledge of both Vendor and Customer relations•Knowledge of purchasing materials from Vendors

Fraud Detection Certificate, Financial Forensics And Fraud Investigation, Graduate

Activities and Societies: Fraud Detection CertificateFraud Detection Certificate

General, High School/Secondary Diplomas And Certificates

Activities and Societies: German Club, Yearbook Committee