Dawn Long Email & Phone Number

Charlotte, North Carolina, United States

Change Delivery Lead • Responsible for implementing and monitoring Home Lending Change Management Procedures and Processes for the Data & Insights team to be compliant. • Build trust and relationships with Product Partners and demonstrate leadership by communicating, planning, mitigating risks/issues, and collaborating across groups/teams to effectively drive and implement change.• Ensure team engages impacted business partners /stakeholders as work moves through the change… Show more Change Delivery Lead • Responsible for implementing and monitoring Home Lending Change Management Procedures and Processes for the Data & Insights team to be compliant. • Build trust and relationships with Product Partners and demonstrate leadership by communicating, planning, mitigating risks/issues, and collaborating across groups/teams to effectively drive and implement change.• Ensure team engages impacted business partners /stakeholders as work moves through the change management process to confirm all parties impacted informed.• Support Product Managers, Kanban Leads and Scrum Managers to verify their work in Jira Align and Enterprise Jira adhere to Enterprise, Consumer Lending and Home Lending Change Management guidelines and procedures. • Use basic SQL queries to create Dashboards and filters for information validation.• Provide oversight and validation of data in system of records (SOR), Registry, Jira, and Align to ensure data integrity and traceability to deployed changes. • Thrive in a culturally fast paced & dynamic environment.• Strong analytical and problem-solving skills. Show less

Fort Mill, Sc

Senior Technology Business Systems Consultant – Release Management/Change Consultant Nov 2021 – Present • Support Change Management process from opening of change control to closure of change and ensure meet all required timelines.• Work with teams to ensure following SDLC policy.• Monitor and support monthly release activities to ensure all approved and completed prior to deployment.• Communicate effectively, in both written and verbal formats.• Strong understanding… Show more Senior Technology Business Systems Consultant – Release Management/Change Consultant Nov 2021 – Present • Support Change Management process from opening of change control to closure of change and ensure meet all required timelines.• Work with teams to ensure following SDLC policy.• Monitor and support monthly release activities to ensure all approved and completed prior to deployment.• Communicate effectively, in both written and verbal formats.• Strong understanding of Home Lending Change Management Procedures• Mentor and support other team members, including creating and maintaining checklists for them to refer to.• Thrive in a culturally fast paced & dynamic environment.• Strong analytical and problem-solving skills.• Engage with key partners to build strong partnerships.Business Systems Consultant – Audit and Research team June 2019 – Nov 2021• Researched, analyzed, interpreted, and presented findings to business partners on a variety of requests/issues. • Ensured documentation followed SDLC (System Development Life Cycle) policy.• Facilitated and presented at meetings to both peers and management/executives.• Independently prioritized daily workload to accommodate escalated requests.• Ability to successfully engage in multiple initiatives simultaneously and meet deadlines amid shifting prioritiesBusiness Systems Consultant – Requirements Writer Dec 2017 – June 2019• Organized and led meetings between business partners and software development teams to gather, define, analyze, document, review and get approval for functional requirements that will enhance or fix Home Perseveration decisioning platforms/tools. • Ensured solution created meets business needs and follows policy. • Worked with user groups to resolve questions, assessed user needs, and recommended improvements.• Prepared monthly and quarterly reporting for management.• Managed tracking, reconciliation and reporting for enhancements and defects. Show less

Fort Mill, Sc

Signature Consultants Fort Mill, SC Aug 2016-Dec 2017Converted to Full-Time employee in December 2017Contractor Business Systems Consultant - Wells Fargo Home Mortgage Division• Acted as a liaison with Home Mortgage default servicing line of business and technical organization to gather, analyze, evaluate, and write clear business requirements for enhancements and defect resolution on the Servicing Loan Decision (SLoaD) tool.• Interacted and/or led discussions… Show more Signature Consultants Fort Mill, SC Aug 2016-Dec 2017Converted to Full-Time employee in December 2017Contractor Business Systems Consultant - Wells Fargo Home Mortgage Division• Acted as a liaison with Home Mortgage default servicing line of business and technical organization to gather, analyze, evaluate, and write clear business requirements for enhancements and defect resolution on the Servicing Loan Decision (SLoaD) tool.• Interacted and/or led discussions with a diverse group of peers, managers, and subject matter experts to ensure we achieve solutions to meet both business and regulatory needs when writing requirements. • Managed defect and enhancement tracking for SLoaD tool.• Gathered data, prepared and/or updated monthly reports.• Worked with user groups to resolve questions, assess user needs, and recommend changes.• Supported implementation of changes on Home Mortgage Preservation SLoaD tool. Show less

Charlotte, North Carolina Area

Business Support Analyst/Manager: • Led staffing coordination/management and reporting for employees and contractors for a team which averaged the hiring of 100 employees on an annual basis, and up to 200 contractors for special projects.• Established business controls and processes for the staffing process.• Involved in Compensation analysis, team reviews, and allocations.• Coordinated with finance support partners, senior leaders, and managers to create and manage an annual… Show more Business Support Analyst/Manager: • Led staffing coordination/management and reporting for employees and contractors for a team which averaged the hiring of 100 employees on an annual basis, and up to 200 contractors for special projects.• Established business controls and processes for the staffing process.• Involved in Compensation analysis, team reviews, and allocations.• Coordinated with finance support partners, senior leaders, and managers to create and manage an annual budget of $100MM. To include development of expense guidelines to ensure we stayed within < 3% of budget. • Led diverse administrative functions, including annual expense planning, forecast, financial reporting, expense analysis, personnel management, monitoring training, on-boarding, business continuity plans, and process improvement opportunities. • Created confidential reporting for executive, senior leaders, human resources and finance support partners for staffing, compensation and talent planning. Senior Financial Analyst:• Performed monthly financial analysis, research variances, and continuously monitor the total non- interest expense budget.• Worked with teams to create yearly expense plans and monitor, review, and make forecast adjustments during year.• Managed expense allocation process with lines of business.Senior Business Analyst:• Lead analyst and subject matter expert on major system conversions. Responsibilities included gathering and defining requirements, structuring, transactions and balancing approaches. • Worked with line of business accounting and finance change management to create System-to-System and System-to-Ledger Balancing. • Subject matter expert and lead analyst for analyzing requirements, system issues, design documents and test specifications.Testing Analyst:• Created and implemented Project Plan, Test Design/Specifications, Defect Tracking, and Results Summary Plan.• Lead analyst for testing efforts with system upgrade installation. Show less

Various

Prior to joining Bank of America, worked in the Hospitality industry holding various service, front desk, back office and managerial positions with responsibilities including customer service, training, motivating, supervising employees, and creating and managed expense budgets. I also worked in an accounting department for over 3 years managing receivables, payables and collections and a third party payment processing company, Republic Leasing, handling receivables.