Dawn J. Email & Phone Number

Johnson City, Tennessee, United States

Responsible for overseeing day to day and profitability. Process oriented team player, manage projects, and problem solve. Own project production process from start to finish. Scoping project estimates w the sales team for Homeowners & potential customers. Execute standard processes for project production. Scheduling projects w clients and subcontractors. Review approved projects for quality control. Ordering project materials and coordinating deliveries. Manage on-site roofing replacement and repair projects, ensuring requirements are delivered and company policies followed. Overseeing subcontractors on site, ensuring project completion, as well as mai training safety &client satisfaction. communicating w clients before, during, and after to ensure great experience. ensuring budget and timeframe expectations are met. Build and Train sales team. Generate sustainable and organic revenue and relationships. Create/Integrate policies/procedures. Create compensation plan fir Sales team. Develop Sales training plan. Submit payroll for review, Track and submit commission reports for owner review. Maintain 5 Star reviews. Business development and Networking. Create Business Plan and financial Budgets (90 days, 6months, 1 year, 2year. Identify prospective customers by using Business directories, following leads from existing clients, participating in organizations & clubs and attending trade shows and conferences

Remote

• Evolve and build new processes and workflows to adapt to scaling repeatable business processes to continuously improve operational efficiency• Identifies, collects, builds, and drives analytics to assess budget and the needs of the client and recommend appropriate solutions to support performance objectives.• Work closely with other department heads with human resource functions to include recruitment, staffing, hiring, disciplinary action, evaluating, payroll, staff development and retention.• Assist in development and implementation of coaching and development programs• design and maintain social media platforms for maximum exposure• Proactive implementation and ongoing operational adherence to security policy requirements and

Hendersonville, North Carolina

• Work closely with other department heads with human resource functions to include: recruitment, staffing, hiring, disciplinary action, evaluating, payroll, staff development and retention.• Maintain financial records, solving discrepancies, collecting financial data, processing invoices, reporting activities related to pertinent processes, coordinate, and manage workflow of the team, ensuring that tasks are prioritized.• Ensures that all claims are complete and submitted with all necessary forms, electronic claims processed in a timely manner as required by all third-party payors.• design and maintain social media platforms for maximum exposure• Proactive implementation and ongoing operational adherence to security policy requirements and legal compliance

Upstate Sc And Surrounding Territories

• Work closely with other department heads with human resource functions to include: recruitment, staffing, hiring, disciplinary action, evaluating, payroll, staff development and retention.• Maintain financial records, solving discrepancies, collecting financial data, processing invoices, reporting activities related to pertinent processes, coordinate, and manage workflow of the team, ensuring that tasks are prioritized.

United States

• Oversee operations of call center with over 250 agents.• Responsible for Operating systems, policies and procedures, including development, implementation and continual improvement of processes to best achieve overall business goals• Work closely with other department heads with human resource functions to include: recruitment, staffing, hiring, disciplinary action, evaluating, payroll, staff development and retention.• Generate and lead process improvement efforts delivering successful change initiatives• Create High performance environment through regular communication• Proactive implementation and ongoing operational adherence to security policy requirements and legal compliance• develop and implement creative coaching and communication techniques that motivate, develop and reward lowering attrition• preparation of daily and monthly reports,• plan and prioritize, maintain client relations, develop, and implement strategies to maximize profitability• design and maintain social media platforms for maximum exposure

Education record

Education record

Bachelor Of Applied Science - Basc, Business, Management, Marketing, And Related Support Services