Dawn Kelley Email & Phone Number

Winterville, Nc, Us

Fairfax, Virginia, United States

Collaborate with internal academic teams and the Office of Graduate Admissions to oversee graduate recruitment efforts and strategic planning for the college to meet institutional objectives.Leverage expertise in communication, customer service, and admissions to develop communication plans that encourage the application process, address applicant concerns, and exceed enrollment goals.Engage in graduate fairs to support the recruitment of prospective graduate students and provide information about various programs while reflecting the values of the university.Train and onboard all college faculty on the graduate application review tool to ensure consistent and efficient usage of the primary software program.Effectively use Sales Force and Target X to analyze data and create detailed reports to be reviewed by departmental directors, the associate Dean, and Dean in order to make sound institutional decisions.

Oversaw all records management activities by managing archival processes to ensure the proper storage and documentation of facilities management records.Supervised the GIS Technician and the Records Specialist by detailing their responsibilities, ensuring proper processes, and providing mentorship and support.Collaborated with construction project managers to ensure all documentation was delivered to the archives after project completion.

Oversaw undergraduate orientation planning by analyzing activities, data, and strategies to develop tactics to ensure all undergrads felt supported and had the appropriate resources for academic success.Served as the primary point of contact for Orientation and Family Program Programs and Services.Demonstrated public speaking skills by speaking at Freshmen and Transfer student and Parent Orientation sessions to answer questions and address concerns about the undergraduate experiences.Supported event planning for large-scale college activities, such as Living Learning Community Breakfasts, Green and Gold Showcase events, Dean’s Receptions, and Preparation for Degree Celebrations.

Supervised, mentored, and supported Admissions Specialists and Reception Area by aligning daily activities with departmental goals and offering opportunities for professional growth and development.Served as the primary contact for all Graduate Admissions Directors and Liaisons to ensure consistent and accurate direction was given at all times.Oversaw the graduate application process by monitoring application milestones and ensuring timely action was taken by administrative staff to move applications along through the Radius system.

Managed the Document Imaging Specialist, the FERPA Compliance Specialist, the Registration Services Manager, and the remaining frontline customer service staff who handled student records and registration, transcript processing, baseline graduation services, and grading.Maintained student records and professionally and accurately addressed complex student record transactions while taking opportunities to train internal teams on appropriate processes and procedures.Supported the IT department during the transition of student records to a new system, Ellucian Banner.Accurately entered student record data into the registration system to prepare for the start of the term.Played a key role in the onboarding of new university systems and procedures, such as the online transcript ordering system and the management of the waitlist system.Analyzed academic policies and made suggestions for process improvements and policy enhancements to improve the student experience and expedite workflows.Singlehandedly created the Graduate Admissions and Graduate Academic Affairs Committees in an effort to streamline recommendations for enhancing the admissions process and utilize input from various internal departments to make sound decisions.

Office Of The University Registrar

Office Of The University Registrar

Office Of The University Registrar