Dawn A. Kidd work email
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Dawn A. Kidd personal email
Executive professional with 20+ years of experience in Enterprise Service Management, IT New Business pursuit activities, and Systems Architecture and Engineering. Able to effectively communicate to executive audiences and deliver results through influence. Possesses the ability to analyze problems, determine solutions, and produce the desired outcome. Team-player with a strong work ethic, excellent verbal, and written communication skills. Able to embrace and implement change and innovation in different client environments. Capable of providing leadership, creativity, and decision support relative to information technology in highly ambiguous situations.
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Infrastructure Delivery LeaderGainwell Technologies Mar 2022 - PresentUnited States, Us -
It Infrastructure ManagerAstrazeneca Nov 2018 - Dec 2021Cambridge, Cambridgeshire, GbOverall accountability for delivery of Infrastructure, Operations, Customer Support, Cyber Security, and all End Users services. Provide technical and people leadership to on-site IT resources, vendors, and Global Capability teams. Design and Implement Service Improvement Plans to increase customer experience and drive operational efficiency. Balance tactical and strategic objectives while not impacting pharmaceutical production. As part of the leadership team, collaborate with business partners, program management, architecture/engineering, suppliers and global matrixed teams. -
Service Delivery ExecutiveIt Authorities Aug 2017 - Mar 2018Tampa, Florida, UsTransformed a major bottling company with a complete infrastructure refresh including Datacenter, End user, Network and Server environment. Implemented a new Managed Services Agreement including the Service Desk. Established client relationship including all communication and account governance to include financial, metrics and operational reporting. Assisted client with all contract management for vendor relationships and service improvements for strategic business goal achievement with the new services. Identify growth opportunities and have overall P&L responsibility. -
Global Enterprise Service Management/New Business ManagerComputer Sciences Corporation Aug 2007 - Dec 2016Global, UsLed a global team of 36 ESM architects in business development activities, creating comprehensive solutions to meet client requirements and achieve business goals. Oversaw Operational and Transition Statements of Work and associated cost models, identifying return on investment. Developed technical architecture design and approval process for ESM initiatives, with focus on managing demand, access, and IT service capacity. Designed strategies for incident, event, problem and change management. Taught best practice class for all architects in North America. Collaborated with Solution and Product Development teams on design of customer solutions. Coordinated with Transition and Delivery teams to ensure seamless delivery of ESM service offerings and resolved issues related to service offerings. Mentored staff to achieve optimal performance. Managed creation and maintenance of ESM collateral materials to support sales team. -
Service Management/Senior ProfessionalComputer Sciences Corporation Sep 2001 - Aug 2007Global, UsManaged infrastructure and application layer changes within the key Reynolds & Reynolds client account. Transitioned client from a support organization to a managed services model with monthly metrics for all functional program areas. Managed business relationships to ensure client satisfaction and completion of contractual SLA deadlines for metrics and root cause analysis. Trained CSC and client personnel in change management procedures and monitored compliance with procedures. Maintained CA Unicenter, CA eTrust, and associated products within the computing environment and implemented Unicenter Remote Control feature to enable CSC Helpdesk. Managed software licenses and coordinated automatic software delivery of security, OS, and software patches. Coordinated incident and event management throughout the computing environment. Ensured adequate computing resources to meet user demand.
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It Manager/Systems AdministratorReynolds & Reynolds Jul 1998 - Oct 2001Managed multi-million IT budget and led a staff of 12 NT system administrators to manage enterprise IT system. Managed and maintained 140 NT and W2K servers with 99.98 percent uptime. Evaluated system capacity and planned for future needs to maximize system efficiency.
Dawn A. Kidd Skills
Dawn A. Kidd Education Details
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University Of PhoenixMba -
Sinclair Community CollegeComputer Science
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Wright State UniversityManagement Science/Statistics
Frequently Asked Questions about Dawn A. Kidd
What company does Dawn A. Kidd work for?
Dawn A. Kidd works for Gainwell Technologies
What is Dawn A. Kidd's role at the current company?
Dawn A. Kidd's current role is Infrastructure Delivery Leader.
What is Dawn A. Kidd's email address?
Dawn A. Kidd's email address is da****@****csc.com
What schools did Dawn A. Kidd attend?
Dawn A. Kidd attended University Of Phoenix, Sinclair Community College, Wright State University.
What skills is Dawn A. Kidd known for?
Dawn A. Kidd has skills like It Service Management, Itil, It Outsourcing, It Strategy, Service Delivery, Outsourcing, Enterprise Architecture, Solution Architecture, It Management, Integration, Sdlc, Vendor Management.
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