Dawn Kunig Email & Phone Number

Senoia, Ga, Us

Maintain and support Salesforce instance with >175 usersManaged day-to-day routine maintenance of Salesforce system (e.g., new user configuration, basic support, troubleshooting, etc.)Built, updated, and/or maintained >300 FlowsTested and approved upcoming Salesforce release changesMigrated Process Builder and Workflow automations to Flow to align with Salesforce automation releasesMigrated B2B Visualforce site to Aura Lightning site for e-commerce (release pending)Implemented Quotes and Orders for Sales RepresentativesImplemented Service Contracts, Maintenance Plans, Entitlements, and Milestones for Service Cloud users, using automation (Salesforce Flow) and lightning web componentsBuilt internal Experience Cloud portal for idea submission by end users and governance by Governing CommitteeBuilt over 50 Lightning Web Components (LWC) in support of daily operations, e-commerce, and Experience Cloud sitesCollaborated to implement Marketing Cloud Account EngagementBuilt custom CPQ-like product selection tool for Salesforce Flow, including pricing components (LWC), automated submission to approval process, quote record generation, etc.Managed multiple sandbox environments (full copy, partial copy, developer, and Account Engagement)Built and maintained Sales dashboards for Sales Representatives, Management, and Executive Leadership using Salesforce CRM AnalyticsImplemented User Access policies to assist with onboarding new users and maintaining consistency between job rolesReduced onboarding time by implementing onboarding processes for different user groups/job rolesServed as a Credential Ambassador for Salesforce, which included being on testing teams for Trailhead Superbadges

Senoia, Georgia, United States

Developer and Salesforce admin for 600-user Salesforce org. Automation (Process Builder, Flow), Apex (REST exploration, triggers, etc.), Lightning Web Components. Sandbox management.Successfully transitioned to using Salesforce Field Service in 2021, converting existing automation to work with standard Salesforce objects.Created product bundles within Salesforce CPQ, including price rules, product rules, configuration attributes, and option constraints.Re-built quote templates to accommodate new product types and bring templates to a new standard more in line with competitor quotation documents.Assisted in building and maintained Salesforce communities for e-commerce and distributor portal.Received Fluidigm's Step Up award twice for successful implementation of Salesforce Field Service and e-commerce store.

San Francisco Bay Area

Converting existing external (customer-facing) training into online eLearning courses for the Learning Management System in order to reduce cost of on-site training (i.e., hotel, meal expenses, etc., incurred during on-site training), as well as reducing tech support for training purposes Participate in core team projects to support new product launchesProvide guidance to field representatives dealing with clinical customersDevelop and present training materials pertaining to clinical laboratories, including CLIA, CAP, and FDA requirements, validation procedures (analytical and clinical), etc.Develop detailed plans for Customer Testing Sites to obtain relevant and informative data for new productsWork with customers performing CTS protocols to ensure ease of procedure and data submissionResearch competitors’ products and gene lists to compare Fluidigm panel assays to ensure usability in a clinical laboratoryDevelop protocols and documentation for performing Time and Motion studies at in-house and customer laboratory sites to support claims of superior efficiency of productsPerform Time and Motion study analysis at customer site(s) for assay likely to be utilized in a clinical research laboratoryDevelop training materials for in-house personnel on working with clinical laboratoriesWork extensively with Learning Management System (LMS, Totara) to create training courses

Certified as Inspector for College of American Pathologists (CAP) Laboratory Accreditation Program (LAP)Determine the impact of regulatory changes on the laboratory (CLIA, CAP, New York, ISO, etc)Establish and maintain consistency between laboratories within EGL Genetic DiagnosticsAssist laboratories in meeting new/existing regulatory requirementsDocument updates, improvements, and review (SOPs, station worksheets, equipment logs, etc)Workflow process and efficiencyImplement Lean Six Sigma improvementsLIS/LIMS integrationAssemble validation documentation for Director reviewInteract with the laboratory to oversee content and completion of personnel QM documentation (training, competency, proficiency, etc)Recommend process improvementsSpecial projects related to test development

Decatur, Ga

Laboratory Supervisor for Cytogenetics and Microarray sections in Clinical Laboratory settingOversee staff of 10-15Monitor, analyze, and implement quality controlSanger sequencing analysisMolecular deletion/duplication analysis (array CGH platform)Cytogenetics analysis (FISH, Karyotyping, Microarray [array CGH, SNP+CGH])Design and evaluation of microarrays (Oxford Gene Technologies, Agilent)Develop and maintain software programs (Visual Basic) to create summaries of testing and organize and maintain worksheets and forms used dailyWrite clinical interpretive reports for all areas of Cytogenetics laboratoryTest developmentEvaluate, validate, and implement new software, equipment, and testing methods for use in a clinical laboratoryMember of 5S Lean Initiative TeamPurchase laboratory reagents, supplies, and equipmentProtocol review and writing for new and updated testsCompetency assessment of all technologists performing Cytogenetics and Microarray testingAnnual performance assessment of staffInterview and evaluate candidates for all laboratory positionsMember of team working to implement Inventory Management system for laboratory supplies (ongoing project)Continuation of laboratory scheduling, case review, and analysis assignment

Decatur, Ga

Oversaw staff of 3-5Developed programs to maintain and track all homebrew FISH probe production (Excel VBA)Assisted with laboratory employee scheduling and organization of daily duties of technologistsPerformed extensive pre-testing case review and assignmentDeveloped and performed validation projects to introduce new testing and analysis techniquesDeveloped and wrote new protocols for newly validated testing

Decatur, Ga

Achieved certification through National Credentialing Agency of Laboratory Personnel (NCA, now ASCP) in Cytogenetics (Spring, 2007)Fluorescent in situ hybridization (FISH) analysis of peripheral blood and prenatal specimensDNA isolation of peripheral blood and prenatal specimensPrepared labeled probes for FISH analysis using a BAC clone library and standard labeling techniquesInvolved in writing and editing protocols for laboratory standard practicesAppointed education coordinator for students, new employees, and post-doctoral Fellows on rotation through laboratoryWrote new laboratory training manuals, individualized for each section of laboratory

Decatur, Ga

Cultured and harvested peripheral blood for cytogenetic analysisCytogenetic analysis of peripheral blood and prenatal specimen samples using G-banding and FISHRoutine maintenance of laboratory equipment

Master Of Science (Ms), Biochemistry And Molecular Biology

Bs, Biology, General

Education record