Dawn Burdette Email & Phone Number

Morton, Illinois, United States

Highly motivated Customer Service Representative adaptable to evolving logistics technology to facilitate the shipping process. Proficient in customer support and efficient problem-solving. Centered on meeting client expectations while retaining quality standards to ensure timely deliveries.

East Peoria, Illinois, United States

Developed and organized training programs to address and meet needed skill content areas. Managed and presented training programs in information technology, engineering, project management, legal compliance, leadership, and professional development. Utilized metrics analysis to evaluate the effectiveness of training programs and drive continuous improvement of new training program initiatives. Led coordination and scheduling efforts for the training division’s team. ▪ Implemented and managed an urgent need to train 1.2k global employees in legal compliance. Completed the undertaking in 55 sessions with accommodations for time zone differences. Trained instructors, developed schedules, tracked employee attendance and participation, and documented professional development credits.▪ Collaborated with global, cross-functional teams to develop training opportunities.▪ Identified knowledge and competency gaps through administering needs assessments.▪ Established a tracking and reporting system to document and account for all activities and achievements by the training division. ▪ Designed customized training programs on professional development for corporate leaders and supervisors.

Peoria County, Illinois, United States

Performed accounting and financial, HR, and administrative services for a team of 50 members comprising the Corporate Auditing Department. Provided support to the Director of Corporate Auditing and the General Manager of Internal Auditing / Chief Ethics and Compliance Officer. Organized and prepared quarterly business statements by synthesizing data from multiple sources.▪ Assisted the Corporate Auditors with preparing and finalizing audit reports and written responses to audit findings. ▪ Worked with the Communications Manager to make updates to web-based portals and coordinate and review weekly departmental communications distribution.▪ Coordinated performance surveys and authorized payment for services with vendors such as PricewaterhouseCoopers as well as the in-house audit committee. ▪ Created presentations and graphics for use by the executive team and several business units.▪ Completed recruitment activities to help fulfill Business Risk Management positions with responsibilities such as scheduling interviews, preparing offer letters, and managing the new hire onboarding process. ▪ Implemented improvements to the onboarding process for new auditors including creating an orientation checklist that was utilized by international groups of the auditing division in Europe, Asia, and India.

Peoria, Illinois, United States

Provided Executive Administrative support to the Director to the Caterpillar Americas Department and her staff which included approximately 75 employees.• Maintained the Director's calendar, scheduled meetings and several yearly global events.• Worked extensively on several Excel spreadsheets which coordinated with the department's monthly budget analysis.• Participated on the Employee Engagement Team and created and implemented the recognition playbook.

Morton, Illinois, United States

Provided administrative assistant support with the Caterpillar Logistics department.• Scheduling meetings, created Power Point presentations for monthly all employee meetings, maintained vacation records for the department, maintained expenses books for ten managers.• Created and maintained the inventory for the department's office supplies.

Peoria, Illinois, United States

Sorted and delivered mail to the East Peoria production facility buildings.

Mossville, Illinois, United States

Supported the Department Manager and 10 staff. Duties included: scheduling meetings, maintaining calendars, ordering office supplies, tracking vacation days for entire group. Created power point presentations for the monthly department meetings.

Peoria, Illinois, United States

Front Desk duties: checked in/out patients, verified their data, scheduled appointments, processed their received payments.Other duties were preparing for each day's appointments which entailed running the list of patients, pulling their charts, checking data was correct. If there was any missing paperwork, I would contact the patient to remind them to bring the paperwork to their appointment. Also maintained the phone and scheduled new patients and processed the new patient checklist.

Peoria, Illinois, United States

Worked directly with the paralegal who supported the attorney who specialized in small claim cases. Created court documents and filed documents for small claim cases. Scheduled court cases. Worked with the clients to set up payment plan. Collected the payments and deposited the money. Reconciled monthly reports for the payment plans.